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One Health Community Health Advocate in Ashland, Montana

Community Health Advocate SIG · Ashland, Montana

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Department SIG

Employment Type Full-Time

Compensation $16.87-$17.63

With multiple clinic sites across Montana, One Health (formerly Bighorn Valley Health Center) provides medical and behavioral health services to rural populations through a community-based, integrated approach to health care. We offer a competitive compensation package that includes paid time off, seven paid holidays, discounted health care for employees and their family members, 403(b) retirement plan, as well as paid medical insurance for all employees working at least 20 hours/week.

One Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

POSITION SUMMARY:

The Community Health Advocate will coordinate and assist the organization to provide outreach opportunities for community residents, offer enrollment and application follow-up assistance to various programs and services. Promotes awareness of existing community resources and maintains a current knowledge of available resources and contacts. Develops, and maintains positive relationships with partners who provide support services and participates in community-based resource development. Acts as a member of the care team to identify barriers to care, understands, and values the connection between physical, behavioral, and social determinants health (whole health). To align with organizational strategies, encourages and empowers patients to actively engage in their own health and work toward maintenance or improvement of health status.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Participates on care teams to promote and coordinate whole health services to meet patient and organizational goals and outcomes. Serves as liaison in a Patient Centered Medical Home model, between primary care providers (PCPs), specialty providers and behavior health providers to coordinate medical/behavior/dental health services.

  • Initiates and maintains contact with key community resource providers on a regular basis, to build positive relationships. Updates partners on services available, improves access for referred patients, and works together to best meet needs of shared clients. Connects patients with appropriate resources and services.

  • Assists patients in completing paperwork and making connections necessary to access resources. This includes, but is not limited to, completing coverage applications, gathering required documentation, and troubleshooting the enrollment process for uninsured children and adults to access subsidized, low-cost, and free health insurance programs through the health insurance marketplace, Medicare, Medicaid, and the Children’s Health Insurance Program (CHIP).

  • Manages confidential and sensitive information and data to comply with organizational policy and HIPAA guidelines. This may include obtaining or verifying necessary patient information such as medical records, verification of employment and a release of patient records.

  • Ensures patient applications and access to Health Share Partnership (HSP) is completed and renewed as required. Manages referrals and vouchers (i.e., gas, dental, Rx) internally and with partnering service providers.

  • Maintains proficiency in computer skills to include but limited to, email, word, and excel programs. Utilizes the electronic medical record to retrieve patient information and to develop and enter patient data into a computer database and/or spreadsheet. Accurately and appropriately documents patient information in a timely manner and in accordance with organizational policies and procedures.

  • Tracks patient goals and outcomes using established tools. Implements strategies to improve health goals.

  • Uses professional methods to document referral outcomes and follow-up, charts appropriately when in the patient record. Practices proactive communication of patient outcomes to the referring care team for continuity of care.

  • Attends and successfully completes all required training programs; participates in ongoing conference calls, webinars, and other professional development opportunities.

  • Participates as an individual and a team to meet patient needs and organizational demands. Uses effective communication and collaboration across all platforms to support the mission of the organization.

  • Adheres to all One Health Policies and Procedures.

  • Participates in performance optimization and risk management activities as required.

  • Cooperates and abides by all elements of One Health’s Compliance Program.

  • Provides exceptional customer service and models the mission of One Health when interacting with internal and external stakeholders promoting a positive image for the health center.

  • Performs other duties as assigned or required with or without prior notification.

    MINIMUM JOB QUALIFICATIONS:

    Education/Certificates/Licenses:

    Required

  • High school diploma or GED

  • BLS Certificate within the first three (3) months of employment

  • Valid driver’s license and insurability

  • Certified Applications Counselor Certificate within the first 12 months of employment

  • Community Health Worker Certificate within the first 12 months of employment

    Experience:

    Required

  • Proficient computer skills to include internet-based applications

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