Moonlight Basin Director of Lodging in Big Sky, Montana

Director of Lodging

Moonlight BasinBig Sky, MT

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Moonlight Basin offers the highest level of facilities, lodging, amenities, recreation, food, beverage and service to our members and guests. We are an hour drive from Bozeman, Belgrade, Ennis (via the Jack Creek Access Road) and West Yellowstone, MT. We offer our associates a great work environment and opportunity to learn the highest levels of service and teamwork. Individuals who excel at personalized service are encouraged to apply to become part of our extraordinary team of professionals.

POSITION SUMMARY:

The Director of Lodging will participate in an exciting and fast paced environment at the site level of a luxury community in Big Sky, MT. Responsibilities will include acting as liaison amongst the luxury vacation membership clubs, service team, residents, and members.

POSITION REQUIREMENTS:

  • Enhancing and refining the existing service culture between residents and the staff

  • Timely response and resolution to escalated resident matters

  • Building rapport through daily interactions and resident events

  • Superior attention to detail relating to interior/ exterior presentation of residential properties.

  • Creating efficiencies to improve the overall resident experience

  • Creation, implementation and adherence to a property level budget

  • Invoice review, coding and approval on an allocated basis to align with budget criteria using Certify.

  • Account reconciliation including ledger review and owner statements.

  • Ensure completion of work orders in a timely manner.

  • Responsible for larger communication to residents related to property wide initiatives and projects as identified by senior leadership

  • Establish and maintain relationships with existing owners and members to grow the residential portfolio.

  • Maintain strong working relationships with existing owners in our home care and residential portfolio.

  • Maintain relationship with vendors.

  • Daily coordination with both the leasing and operations team to ensure an optimal owner and guest experience.

  • Tracking of daily, weekly and monthly analytics generated from surveys, the work order tracking system, or other means to analyze and improve operations at the site level

  • Identify, create and gain approval for SOP and MOP and best practices for service and leasing teams, as required

  • Responsible for daily building operations and ensure required preventative maintenance is schedule and completed.

  • Create agenda and lead weekly/monthly team meetings

QUALIFICATIONS:

  • Bachelor’s degree in business administration or equivalent, or equivalent years of experience

  • Property management license or ability to acquire within 6 months of start date.

  • Ability to interact effectively with diverse groups

  • Ability to work independently and in team settings

  • Possess high level of attention to detail

  • Effective oral and written communication skills.

  • Maintains a professional demeanor

  • Conflict resolution and mediation skills

  • Intermediate to advanced proficiency in Microsoft Office applications, such as Word, Excel, Outlook, and PowerPoint.

  • Must be able to work a flexible schedule including holidays and weekends.

DISCLAIMER:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job. The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.