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Spanish Peaks Mountain Club Lobby Attendant, Montage Big Sky in Big Sky, Montana

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

SUMMARY

The Lobby Attendant is responsible for providing guest with a warm and welcome environment while in the hotel lobby. Job duties include, although are not limited to: greet and assist guests in lobby as they arrive and/or walk through the resort, provide directions, and assist in arranging resort transportation. The Lobby Attendant must be knowledgeable about resort services, restaurants, activities and local surroundings in order to answer and respond to guest questions and requests. The Lobby Attendant is also actively engaged with guests at all times to foster the sharing of personal preferences with other departments of resort to assist in a highly personalize guest experience. The Lobby Attendant interacts with guests, requiring the ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction. The ideal candidate will have proven results handling guest services and will be capable of problem solving quickly.

QUALIFICATIONS

  • College Degree preferred.

  • Minimum of two years’ experience in a luxury hotel preferred.

  • Minimum of two years’ experience in customer service.

  • Excellent telephone etiquette.

  • Exceptional guest recovery skills.

  • Enjoy interacting with people in a fast paced environment.

  • Excellent organizational and time management skills.

  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.

  • Must possess a positive attitude.

  • Must be willing to participate in a learning environment.

  • Must integrate company values throughout all interactions.

  • Must be able to quickly adapt to effectively using new software products.

  • Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

  • Other duties as may be assigned.

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods of time approximately six hours. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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