Spanish Peaks Mountain Club Residential Manager, Montage Big Sky in Big Sky, Montana
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
The Residential Manager is responsible for managing the overall appearance, functionality, cleanliness and day-to-day operations Residential Program. The Residential Manager will work in conjunction with the housekeeping and engineering team to ensure that the residences are in excellent condition pre-arrival, throughout the stay and post-departure. The Residential Manager will act as the liaison with the homeowners and handle all communications, including, but is not limited to, rental agreements, invoicing, off season deep clean and punchlist items, HOA board activities, owner services, property management and the general care of the residences, grounds and all aspects of the property. In addition, fluency in all aspects of the rental management program from legal terms/parameters, design standards and the ongoing servicing of residences in the program is essential.
Upholds all Montage operational standards that align with the brand business strategy and execution
Works collaboratively to put sustainable work processes and systems in place to support the execution of the residential onsite operation
Manages all facilities within the Rental Program including attention to protecting the Member’s investment
Participation in all public space inspections with engineering and housekeeping; to ensure all commons areas and back of house areas are well maintained and preventative maintenance measures are established and implemented.
Educates all Montage associates on property about Montage Residences through regular communication and training
Provides input and planning on an ongoing basis to address business needs and maintains operational service standards
Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.
Educates owners on services provided (ie basic and ala carte such as preventative maintenance)
Manages the onboarding of new owners and move-in process
Coordinates all onsite outreach related to owner communications
Develops relationships and recognizes preferences for each owner based on needs and desires of that owner
Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection
Maintains complete knowledge of and complies with all Club and residence policies and procedures.
Maintains complete inventory of owners’ information (utility, phone, internet etc. account numbers)
Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other Montage hotels in the portfolio
Rental Management Program
Ability to present and comply with the terms of the Rental Management Program
Works in coordination with the operations team as it relates to the inventory management and reporting
Works in coordination with the onsite operations teams for the check-in, check-out process of rental homes
Financial accountability, house account billing and ala carte services
Reviews financial reporting and provides input in identifying budget variances and addresses accordingly
Implements invoice processing and approvals for all residential billing
Key stakeholder relationships include: residential owners, development/Club ownership groups, local government agencies, residential sales/marketing team
Property Management License/Certification preferred
5+ years previous managerial experience with luxury residential or luxury hotel industry preferred
Previous experience as an owner and stakeholder liaison preferred
Familiarization with rental management programs
Past experience managing a variety of outside vendors such as contractors and interior designers preferred
Must be able to sit at a desk for at least 5 hours per day. Walking and standing are required the rest of the working day. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.