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Big Sky Resort Vacation Rental Manager in Big Sky, Montana

Overview Join Big Sky Resort and continue your career in Property Management! The Vacation Rentals Manager is responsible for all aspects of the relationship between the homeowners and Big Sky Resort. The manager develops relationships with local real estate companies and homeowner associations, providing them with condominium access and other management information upon request. This role will oversee 30-35 housekeeping staff, including general oversight of payroll, performance reviews and department vehicles. The manager also assists the Director of Owner Services and Vacation Rentals in managerial duties in those related departments and coordination of long-term goals. ## Responsibilities * Management of day to day operations for Cabins, Condos and Homes * Manage Assistant Vacation Rentals Manager and Vacation Home Attendant program * Coordination with maintenance team * Admin responsibility for ensuring that all maintenance work orders are completed and billed appropriately * Broad management responsibility for housekeeping * Management of the department vehicle fleet * Establish and enforce quality standards throughout the department * Responsible for the department annual budget and expense control * Resolves issues by investigating, evaluating and following up * Provide an environment for positive and proactive change * Networking and relationship building with owners, local vendors, homeowner associations, and real estate agents * Follow up on surveys from guests and owners * Primary Manager on Duty for Vacation Rentals guest issues ## Qualifications * Ability to juggle multiple projects with superb accuracy * Possess strong written and verbal communication skills, organization, detail oriented, and problem solving skills * Must have critical thinking skills and a positive attitude * Exceptional guest service skills, over the phone and in person, with our owners and internal departments * Must be computer savvy and proficient inMicrosoft Outlook, Excel, Power Point, and Word * Must work well with others and be able to delegate * Relevant degree and/or experience required * Experience with SMS a plus * Familiarity with Big Sky Resort and the community preferred * Must have valid driver’s license * Must pass a background check * Ability to complete Montana Property Management Licensing requirements * Prior knowledge of the Hotel, Condo and/or housekeeping departments preferred. *Additional information * Be a part of ourfull-timeyear round team and enjoy these great benefits! * * FREE Golf Pass for you, your spouse and dependents * Free Scenic Lift Pass for you, your spouse and dependents * Free Ski Pass for you, your spouse and dependents * FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents * Steep Lodging discounts for accommodation for friends and family (blackout dates apply) * 25% off Food discount at all outletswith charging privileges * 20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts * Eligibility for affordable employee housing,a short walk or free bus ride away from work * 401k and Health benefits for you and your family *Requisition ID: 2021-9776 # of Openings: 1 Resort: Big Sky Resort Position Type: Full-Time Year Round Season: Year Round Category: Lodging Targeted Job Start Date: 6/1/2021