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Humana Associate Director, Business Intelligence in Billings, Montana


The Associate Director, Business Intelligence for Membership and Plan Services will support the account services, enrollment, billing and reconciliation operational teams. The support includes identify unique insights and solving complex business challenges using a variety of data sources. The individual in this role will be expected to bring creativity and clearly articulate these insights, recommendations, and actions to a variety of key business decision makers within the business and drive results.



The Associate Director, Business Intelligence will utilize various tools, technologies, applications and best practices to analyze and present insightful, actionable information. This role oversees data & analytics team efforts to provide reporting, analytics solutions, and data science with the objective of optimizing performance and improving member experience. The role will lead a team of up to approx. 7-9 direct associates and 35 indirect associates.

Key Responsibilities include:

  • Lead and develop a team focused on strategic understanding of enrollment, billing & reconciliation data, operational reporting, insight generation, and storytelling to support the business and improve member experience.

  • Manage and prioritize requests from team members and cross functional partners and set realistic expectations. Transparently communicate about priorities on a regular basis.

  • Embrace a service mentality to collaborate with Operations, Business Intelligence teams, Database teams, and IT to assure data processes are automated, efficient, and to identify insights and/or solve complex business challenges.

Required Qualifications

  • Bachelor's Degree in an analytical discipline such as statistics, mathematics, engineering, or other business discipline

  • Minimum 3 years of technical experience in data analysis and intelligence

  • Minimum 3 years of people leadership experience in building, managing and developing high-performing business intelligence teams

  • Comprehensive knowledge of advanced analytic and data science techniques and experience with R, Python, or other statistical software

  • Working knowledge of establishing a schema of data infrastructure, concept of data governance, data passing, and API's

  • Demonstrated experience building and presenting story-driven presentations based on analytics

  • Experienced working in a SQL environment with comprehensive knowledge of SSMS, SSIS, SSRS

  • Strong working knowledge of Cloud Technologies (Azure Synapse Analytics) and Power Platform (Power BI, Power Automate, & Power Apps)

  • Knowledgeable in process improvement and metrics development

  • Knowledgeable in regulations governing health care industries or related adjacent industries

  • Ability to be creative, anticipate and be proactive around next steps in large initiatives simultaneously

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences and business outcome.

  • Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity.

  • Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences

  • Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome

  • Collaborative with adjacent business intelligence and data science teams to drive results

Work at Home/Remote Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25x10 (25mbps download x 10mbps upload) for optimal performance of is required

Preferred Qualifications

  • Advanced Degree or MBA

  • Current or recent experience in a large, highly matrixed company

  • Prior health insurance industry experience

Covid-19 Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Additional Information

  • As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our