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Humana Associate Director, Intelligent Automation in Billings, Montana


The Associate Director, Automation Engineering identifies and implements solutions (hardware and software) for improvement of the high-quality intelligent automation services. The Associate Director, Automation Engineering requires a solid understanding of how organization capabilities interrelate across department(s).


The Associate Director, Automation Engineering designs, programs, simulates, and tests intelligent automated processes, and is responsible for detailed design specifications and other documents. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

You will consistently deliver quality intelligent automation services and solutions. Support our platforms and maintaining, operationalizing new capabilities on the platform. Demonstrate in-depth technical capabilities and professional knowledge. Act as an integrator between the business needs and technology solutions keeping TCO in perspective. Financial Management & Resourcing responsibilities handling budgets and resource allocations. Assess automation opportunities from a functional and technical perspective and design enterprise-grade solutions that are efficient, scalable and maintainable. Identify risks early and work on mitigation plans.

You will own the platforms being leveraged for RPA and Cognitive automations. Involves expanding capabilities on the platform, support and troubleshooting, maintaining platform roadmaps, performance, SLA. Escalation point for issues/feature requests.

The role also will lead resources that support out Citizen Development efforts ensuring training support, development support and governance for creating, maintaining and ensuring adherence to standards.

Required Qualifications

  • Bachelor's Degree

  • 6 or more years of technical experience

  • 2 or more years of management experience

  • Demonstrated experience in automation technologies.

  • Familiarity with Cognitive capabilities in Cloud Platforms - AWS/Azure/Google.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Masters's degree in Statistics or Computer Science, Engineering

  • Experience in Platform Ownership

  • Experience with Automation Anywhere, Workfusion.

Additional Information

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our