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Billings Clinic Call Center Agent-Main Campus in Billings, Montana

Call Center Agent-Main Campus



Shift: Day, Evenings, Nights, Weekends

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 0.80 = 64 hours

Starting Wage DOE: $12.40 - $14.80

Call Center Agents are responsible for professionally representing all departments of Billings Clinic in a dynamic fast paced and at times, high pressure, environment where change is the norm, not the exception. They are responsible for ensuring a positive first and lasting impression of Billings Clinic. They take pride and focus on quality and extraordinary care in providing correct information and or connecting individuals to the proper party. They take ownership in providing exceptional customer service to all guests, patients, family members and users of this service.

At the Call Center, the Call Center Agent will promote and represent Billings Clinic services and program and create a welcoming atmosphere by answering the telephone and process calls quickly and accurately. They perform duties that include answering calls, routing calls, taking messages, scheduling and verification of appointments for Billings Clinic within a team environment. Monitors and dispatches appropriate level of response teams to ensure patient and employee safety as necessary for emergency situations. Agent will perform clerical and administrative tasks to include data entry, completion of reports as needed for support of the department.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.