Montana Jobs

Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day. Essential Duties and Responsibilities • Answer incoming phone calls for Service Desk • Triage service tickets to point of assignment. • Maintain client contact information • Complete information gathering to ensure service ticket details are available when needed by a technical resource • Monitor Service Team board for new and critical/high tickets, assign tickets to a resource for resolution • Serve as first point of contact on outstanding client tickets/service issues and provide appropriate ticket “status” to client and Entre team • Assist with continued improvement of customer service, perception and client satisfaction • Understand, improve, and implement processes in client ticketing system by completing training materials provided by vendor • Serve as dispatch process expert • Schedule service tickets to technical resources using appropriate priority, service level and resource • Maintain effective communication via available communication channels with Entre Team and clients • Escalate service tickets as needed • Perform client follow-up to verify final resolution and determine satisfaction level • Understand overall service desk objectives • Understand role and function of team members • Assist admin team in providing reporting and metrics • Be alert to Entre business opportunities when working with clients, refer to appropriate resource • Be sensitive to and aware of Entre’s performance in servicing the needs of our clients • Keep apprised of changes in the industry that affect our business clients and their technology needs • Participate in new technologies research and evaluation suitable for our market and business clients/prospects • Assist with some lifting as required, such as computers, displays, and small-form factor printers Education and Certifications • High School Diploma/GED Required Professional Experience and Requirements • Proven track record of excellent customer service skills (employee of the month awards, etc.) • Passionate about customer care and professional growth • Communication skills – verbal and written • Organization Skills • Ability to multi-task in fast paced environment • Customer service personality and likeability • Professional, neat appearance • Ability to have empathy towards customers • “Get the job done” mentality; flexible in performing a variety of tasks; has a sense of urgency about getting things done Preferred/Highly Desired: • Education in Computer Science • IT Support Experience in MSP environment Job Hours: 8 hours per day, 40 hours per week. Some daily flexibility required to accomplish mutually agreed goals and satisfy client special needs Compensation • DOE • Full benefits available for permanent, full-time employees, partial benefits available for temporary, full-time employees

Montana Jobs