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Billings Clinic Clinical Coordinator - AllCare Pharmacy in BILLINGS, Montana

You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

We look forward to meeting you.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more ( about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here ( for more information ordownload the 2021 Employee Benefits Guide ( .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here ( to learn more!

Clinical Coordinator - AllCare Pharmacy



Shift: Day

Schedule: M-F 8am-5pm

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours (Exempt)

Starting Wage DOE: $58.65 - $65.98

As a member of the Pharmacy Leadership Team, the Outpatient Pharmacy Coordinator is responsible for for leading, developing, and implementing pharmacy services to achieve optimal patient outcomes. Develops objectives, policies, and procedures to formalize and implement the mission, vision, and values of Billings Clinic and the Pharmacy Department. Maintains the standards, customer relations, and practice within the Pharmacy and key stakeholders.

Essential Job Functions

• Works with the manager to develop, expand, and oversee pharmacy services locally and within the region to ensure adherence to organizational and departmental mission, vision, values, strategic goals, and business strategies. Responsible for promotion of, and adherence to, corporate compliance program.

• In collaboration with pharmacy, medical staff, administration, and health care providers, develops and implements short and long-range strategies. Also leads, develops, and revises programs which enhance department and organization services.

• Leads the growth and strategic development of pharmacy services in the overall marketing, program development, and service priorities. Coordinates with providers and other Billings Clinic leadership to assure continuity in pursing pharmacy and organizational goals and synergy in implementing plans and problem resolution.

• Coordinates and develops collaborative relationships with Billings Clinic departments.

• Leads departmental and interdisciplinary team meetings to promote coordination of services as appropriate. Participate, and lead as appropriate, in regulatory, clinical, and quality committees as needed by department.

• As appropriate, serves as senior clinical staff person and provide guidance for clinical operational aspects of all programs. Provide oversight of all clinical decision-making aspects of all programs. Ensure that qualified clinicians are accountable to the organization for decisions affecting consumes/patients.

• Gathers, analyzes, and trends clinical, financial, and statistical data to evaluate and improve the quality of care, safe and reliable care, adverse outcomes, cost-effective pharmaceutical therapies, and service improvements. Develops, maintains, and presents accurate, credible reports regarding patient outcomes associated with services and clinical, financial, and quality impacts, as directed.

a) Evaluates financial opportunities for pharmacy services

b) Reviews patient outcome trends for pharmacy development and service expansion opportunities

c) Quantifies pharmacy services impact in outcomes measures

• Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Identifies issues/concerns relating to personnel, workflow, safety, medication errors, etc. and works collaboratively with the Manager to resolve. Develops and maintains policies and procedures that reflect best practices and current workflow.

• Maintains knowledge of current trends and development within healthcare and pharmaceutical therapies. Utilizes appropriate information resources to respond to various inquiries and information requests and resolve problems. Facilities clinical consultation and clarification to medical staff and practitioners as appropriate.

• Leads, recruits, develops, mentors, and retains a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure enough qualified and competent staff to provide pharmacy services. Adheres to administrative policies and procedures relating to human resource management. Assists management with personnel, may include but not limiting to:

a) Maintains all required employee information in departmental files

b) Conducts periodic and annual employee performance evaluations

c) Processes employee payroll and completes staffing schedule

d) Conducts coaching/counseling, disciplinary and improvement plans with employees

• Develops and implements orientation and educational programs for pharmacy service area. Develops, maintains, and assesses a standardized process for conducting training, education, and competency. Competency assignments, at a minimum, should cover basic pharmacy processes, policies, and protocols, as well as regulatory-required topics.

a) Provide instruction for new policies, processes, and protocols.

b) Conduct regular needs assessment of staff

c) Conduct regular staff rounding and check-in points

• Coordinates education within pharmacy service area as appropriate for pharmacy learners. Works closely with Pharmacy Leadership, Pharmacy staff, and others throughout the organization to ensure a positive learning environment.

a) Work with preceptors to provide learners with appropriate and adequate instruction, supervision, and assessment.

b) Utilize feedback from students, preceptors, and schools of pharmacy to continually improve the rotations offered.

• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes.

• Knowledgeable and competent in pharmacy duties to assist in pharmacy service staffing as needed.

• Works with team(s) to meet regulatory and/or accreditation standards for pharmacy service area. Implements corrective action plans as needed.

Minimum Qualifications


• Bachelor's or Pharm.D. degree received from an ACPE accredited school of pharmacy.

Certifications and Licenses

• Obtain current unrestricted Montana Pharmacist License prior to start date, other state licenses as required by the department

Preferred Qualifications

• Greater than 5 years of relevant outpatient pharmacy experience

• Previous work experience as a pharmacy lead/supervisor/manager

• Work experience in a specialized outpatient practice (ex: long-term care, specialty, ambulatory) or community pharmacy with cross-training in at least 1 specialized practice area

• Medication Therapy Management certification

• Licensed as a preceptor

• Completion of an PGY1 and/or PGY2 pharmacy residency program

• Relevant advance certification (ex: CDE, BC-ADM, BCPS, BCACP, BCGP, CSP, CGP, MBA, MHA)

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more (

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity and expression, sexual orientation, pregnancy and family status, national origin, spoken language, neurodiversity, age, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.