State of Montana Communications Technician (09706) in Billings, Montana

/ To be considered for any DPHHS Agency position, applicants must complete and submit their application online, as well as upload any required application materials. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position. /

Materials Required of Applicants:

(To be considered in this pool, please submit the following)

  • Cover letter

(Please type responses in a Word document and attach to application. HELPFUL HINT: When attaching a document, you much check the “relevant document” box to ensure your attachments are uploading correctly to the specific application. Please do not attach more than requested. If you have more than 25 attachments in the system you will need to email these to: hhshumanresources@mt.gov . Failure to attach the required material will conclude in an incomplete application. You must also keep those relevant boxes checked once you submit your application; if you uncheck the box with an active application it will delete the attachment.)


This position assists consumers all over Montana by providing specialized telecommunications equipment and relay services to qualified individuals with hearing, mobility, and/or speech disabilities. This position delivers equipment, trains, educates, and follows-up with the client to ensure the equipment is working properly. Responsibilities include managing and presenting the statewide telecommunications equipment training and distribution system and Montana Relay Service training; providing support to the MTAP Director with program planning, coordination, and operations; assisting with the development of policies and procedures; interviewing clients; managing inventory control, preparing reports, and other program duties. This position reports to the MTAP Director and does not supervise.

Major Duties or Responsibilities:


Equipment Distribution

  • Evaluates applications to determine the disability of the client and the telecommunications equipment that individual may need. Plans regional trips by sending appointment letters and confirming those appointments prior to the trip. Plans trips in an effective, efficient way to deliver services to the consumer.

  • Assesses clients hearing loss, speech patterns, and disabilities for services, communicating in sign language for those who need it.

  • Trains clients in their home on use of appropriate communication devices and troubleshoots problems that may occur for those who have equipment.

  • Completes documentation of client visits in the MTAP data base in a timely matter.

  • Trains 911 Centers on deafness, hearing loss, speech disabilities, and proper response to incoming Teletypewriter (TTY), caption phone (CapTel), and Montana Relay calls.

Education

  • Educates other government agencies to receive TTY, CapTel, and Montana Relay calls.

  • Trains eligible consumers on use of equipment and relay systems.

  • Understands and researches current telecommunications technologies.

  • Improves skills, technological and sign, by attending classes or practicing on a regular basis.

Equipment

  • Manages inventory, orders new equipment as needed, places state identification on it, and tests new equipment for defects.

  • Assures the equipment is maintained, organized, and clean.

  • Researches and orders specialized equipment to meet specific disability needs.

  • Assesses new technology and equipment for functionality.

Meetings and Support

  • Attends quarterly Governor’s Committee on Telecommunications meetings and reports out on equipment distribution.

  • Participates in Telecommunications Equipment Distribution Program annual meetings.

  • Sets up the MTAP sound field system for meetings as requested.

  • Maintains documentation of pertinent information in consumer files. Assures all information is in the database and consumer files are completed in a timely manner.

  • Maintains work vehicles while traveling, assuring they are kept clean and maintenance is done in a timely manner.

  • Performs other duties as assigned.

Physical and Environmental Demands: This position works in a typical office environment and travels out to consumers’ homes to provide services. Required to travel extensively, approximately 50% of the time, at times in poor weather conditions, and may be away from home for extended periods of time in order to make trips time efficient and cost effective. May need to work long hours to assure services for consumers are set up in a timely manner. Required to lift and move equipment up to 40 lbs.

Knowledge, Skills and Abilities (Behaviors):

Required for thefirst day of work:

  • Knowledge and understanding of the social, cultural, economic, and special needs of people who are deaf, hard of hearing, speech disabled, mobility disabled, or deaf/blind, and the ability to function in the work place and in their environment.

  • Knowledge of theories and best practices in adult learning and the use of techniques and methods for ensuring the transfer of training.

  • Knowledge and ability to communicate via American Sign Language or another signed mode.

  • Excellent communication and presentation skills.

  • Good organizational and time management skills.

  • Ability to work with other governmental agencies, telecommunications companies, users of services, organizations, and the general public.

  • Ability to communicate information and ideas when speaking and writing so others will understand.

  • Ability to successfully work with technology and a variety of telephone equipment.

  • Ability to operate a motor vehicle in a safe manner and drive in a variety of weather conditions.

  • Ability to be self-motived, a team player, and adapt quickly in a variety of situations.

  • Ability to plan effective, efficient trips to deliver services and complete documentation in a timely manner.

  • Ability to operate a personal computer and general office equipment including using spreadsheets, word processing, database, email, internet, and other computer programs.

Required Minimum Education and Experience :

  • High School Diploma or equivalent.

  • One year of job-related college or vocational training in human services, communications, gerontology, or similar field.

  • Two years of job-related work experience such as working with the elderly, people with disabilities, or in the telecommunications industry.

  • Ability to communicate via American Sign Language is preferred. (If successful candidate does not possess sign language skills, he/she will be expected to learn sign language on the job.)

  • Other combinations of related education and experience may be considered on a case-by-case basis.

Job: *Community/Social Services

Title: Communications Technician (09706)

Location: Billings

Requisition ID: 18142508