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SCL Health Customer Care Tech in Billings, Montana

You.
You bring your body, mind, heart and spirit to your work as a Supply Care Technician II.
Your compassion is tangible: patients feel it in the hand they hold. Families feel it in
your prayers. Colleagues feel it in your support.
You know when to move quickly. When to sit quietly. When to laugh loudly.
Us.
St. Vincent Healthcare is part of SCL Health, a faith-based, nonprofit healthcare
organization that focuses on person-centered care. Our 286-bed level II trauma center has
provided care in Montana and the surrounding area since 1898, and our 30-clinic network
ensures community needs are met. We offer comprehensive, specialty care, including a
"hospital within a hospital" specifically for children, and are proud to extend SCL
Health's missions by treating the poor, the vulnerable, our community and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous
package includes medical, dental and vision coverage. But health is more than a well-
working body: it encompasses body, mind and social well-being. To that end, we've launched
a Healthy Living program to address your holistic health. Healthy Living includes financial
incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We
also offer financial wellness tools and retirement planning.
We.
Together we'll align mission and careers, values and workplace. We'll encourage joy and
take pride in our integrity.
We'll laugh at each other's jokes (even the bad ones). We'll hello and high five. We'll
celebrate milestones and acknowledge the value of spirituality in healing.
We're proud of what we know, which includes how much there is to learn.
Your day.
Coordinates the dispatch, logging, prioritizing, issuing, and distribution of all inventory
requests for patient care medical/surgical supplies, and equipment.
\*
Provides exceptional customer service through all daily interactions with both
external and internal departmental contacts
\*
Receives all incoming requests for notices of material transport, medical/surgical
supplies, and patient care equipment. Prioritize requests and dispatches personnel
and/or volunteer staff to fulfill transport and supply requests in accordance with
departmental response service standards.
\*
Provides timely follow-up information to requesting departments regarding canceled
transports, supply outages, and other supply or transport related problems. Also
provides this information to the Supervisor.
\*
Issues and credits supply items on the Lawson system in a timely manner.
\*
Coordinates and fills routine supply orders for ancillary departments.
\*
Answers phones and receives requests via the fax machine, call downs, walk-ins, tube
system, and/or computer. Resolves customer issues, relating to order discrepancies,
distribution of inventory/equipment, accurately enters computer data, and initiates,
compiles and maintains necessary records and reports.
Your experience.
We hire people, not resumes. But we also expect excellence, which is why we require:
\*
High School Diploma or equivalent
\*
One (1) year in a customer care-related role preferable in a healthcare supply chain
environment including knowledge of patient-related supplies, materials, equipment,
and computer skills is preferred.
\*
One (1) year of experience acting as a Customer Care Technician Level 1 or related
position. Knowledge of MMIS, Lawson, or other related inventory systems is
preferred.
Your next move.
Now that you know more about being a Supply Tech II on our team we hope you'll join us. At
SCL Health you'll reaffirm every day how much you love this work, and why you were called
to it in the first place.

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities

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