CHARTER COMMUNICATION CUSTOMER SERVICE SPECIALIST in BILLINGS, Montana

A Montana telecommunications provider is seeking customer service specialists.Requisition Number: 215812BRQUALIFICATIONS:Skills/Abilities and Knowledge * Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner* Ability to apply appropriate retention and sales techniques and demonstrate sustained achievement of stated retention goals* Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)* Strong computer and consumer electronics skills* Ability to use personal computer and appropriate software applications to include billing system and other role-related tools* Excellent verbal and written communication skills * Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straight forward and professional manner* Ability to effectively handle irate customers while attempting to resolve stated issues* Ability to prioritize and organize effectivelyEducation: High school diploma or equivalentRelated Work Experience: Minimum 2 years of call center experience in the areas of customer service and/or phone sales, or equivalent experienceMAJOR DUTIES AND RESPONSIBILITIES* Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.* Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques. * Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.. * Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.* Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. * Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.* Acquire and demonstrate thorough knowledge of competitors? pricing, packaging, and products in an effort to discuss side by side comparisons of Charter?s and competitors? products and services. * Perform other duties as requested by supervisor.WAGE: $13.00 per hour plus commissions