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Town and Country Foods Dairy/Frozen Department Manager in Billings, Montana

Town & Country Foods - Dairy/Frozen Department Manager

Reports to: Store Manager, Vice President, Company President

Responsibility: The Dairy/Frozen Department Manager is responsible for the overall operation and profitability of the Dairy/Frozen Department. This responsibility will include implementation of all company policies, budgets and operating procedures within that department.

Duties of the Dairy/Frozen Department Manager:

Responsible for all operations of the Dairy/Frozen Department.

  • Ensure profitability of the Dairy/Frozen Department

  • Follow through and maintain adequate and appropriate records at all times.

Responsible for making decisions in the best interest of the business.

  • Maintain an awareness and concern for the company’s interest and investment at all times through the practice of sound, honest judgment.

  • Maintain good working relationships with other department managers with the objective of improved sales storewide.

  • Maintain a high level of coordination and communication with other departments to ensure a smooth flow of products and service throughout the Store and within the Dairy/Frozen operation.

  • Follow through and achieve all company policies, programs and directives that apply to the Dairy/Frozen Department and the Store.

  • Maintain adequate and appropriate department records at all times.

  • Attend departmental, store, and company meetings.

Responsible for the performance of all the Dairy/Frozen Employees.

  • Directs and oversees the work of Dairy/Frozen employees who prepare and serve food.

  • Instruct and teach others all fundamentals of the Dairy/Frozen Department operation. This will include product preparation and packaging.

  • Communicates job expectations (enforces policies and procedures), observes employee performance, evaluates that performance and communicates observation to employee

  • Supervises and assists in loading and unloading of Dairy/Frozen products in a fast, efficient, and safe manner taking care to avoid product damage while maintaining stocking goals.

  • Complete Employee Performance Reviews twice each year. New employees will be reviewed on the first day, first week, first month, and fifth month.

  • Ensure employee compliance with all company policies, programs and directives as specified in Town & Country Foods’ Policies and Procedures handbook.

  • Promotes a high level of morale within the department and store, utilizing friendly but professional methods of honest and open communication.

Responsible for customer satisfaction of the Dairy/Frozen Department.

  • Gathers continuous feedback from customers

  • Friendly, courteous behavior

  • Responsible for customer Special Orders

Responsible for the safety of the Dairy/Frozen Department.

  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures;

  • Is knowledgeable with all company safety and accident prevention policies and reports all accidents to the Store Manager.

  • Completes in-store Supervisor’s Accident Report when an employee is injured

  • Completes a First Report for workman compensation injuries or illnesses

  • Is familiar with store layout, location of safety and emergency equipment.

Responsible for Security of the Dairy/Frozen Department.

  • Maintains effective department security in compliance with and enforcement of company policies and directives.

  • Works with Store Manager to set up methods to prevent theft

Responsible for the inventory control of the Dairy/Frozen Department.

  • Responsible for the receiving, storage, pricing and merchandising of all Dairy/Frozen products, giving special attention to shortages and overages and making proper reports.

  • Trains other Dairy/Frozen employees to receive, store, price, and merchandise all products appropriately.

  • Maintains proper freshness (code dating), pricing, care and merchandising of the Dairy/Frozen Department in compliance with company policies and procedures.

  • Insure that proper receiving methods are used and that product is refrigerated immediately.

  • Maintains high standards in relation to stock rotation.

  • Plans ahead for upcoming events or holidays.

  • Maintain the prompt return and receipt of credit on outdated or damaged vendor products.

Responsible for the product variety mix of the Dairy/Frozen Department.

  • Plans and supervises all aspects of the Dairy/Frozen Department products

  • Identifies and communicates trends, is in tune with the ever-changing product line.

Responsible for pricing of the Dairy/Frozen Department.

  • Verify and extend all invoices so that accurate pricing is determined.

  • Maintain 100 percent accurate price files

  • Maintain product and cost control in conjunction with company objectives to maximize department sales and profits and minimize losses.

  • Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.

  • Knows and has the ability to cost out all material to determine proper retails.

  • Ensure products are signed and priced correctly. Immediately replace a missing tag or sign.

  • Survey competitors to maintain our competitive edge.

Responsible for cleanliness of the Dairy/Frozen Department.

  • Instills in employees the importance of cleanliness and appearance in both themselves and of equipment and surroundings.

  • Take action with employees when improper appearance is evident.

  • Keeps shelves, coolers and display fixtures cleaned and fully stocked.

  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures;

Responsible for advertising and promotion of the Dairy/Frozen Department.

  • Know competitive products and their prices to present for advertising consideration.

  • Plans aggressive merchandising programs for increased sales. Assist management with cross merchandising ideas with other departments

Responsible for facility and equipment maintenance of the Dairy/Frozen Department.

  • Insures that the physical conditions of the department, including selling, backroom and storage areas, comply with the maintenance and sanitation standards of the Company and governmental regulatory agencies at all times.

  • Cleans and maintains work areas and equipment.

  • Supervise temperature checks on coolers, freezers, and cases

Responsible for staffing and scheduling of the Dairy/Frozen Department.

  • Accomplishes Dairy/Frozen human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.

  • Works with Store Manager in establishing and monitoring employee work schedules within the Dairy/Frozen Department

  • Coordinates the work of all Dairy/Frozen employees.

Responsible for compliance with government regulations.

  • Complies with local, state, and federal regulations.

Responsible for cash flow of the Dairy/Frozen Department.

  • Continuously keeps and analyzes sales data; communicates observations of trends with the Store Manager

  • Maintains effective control of products and supplies inventory for department keeping in line with established budgets and guidelines.

Position Requirements:

  • Required Lifting: Up to and including 60 pounds

  • Physical abilities: Regularly required to stand, sit, use hands in lifting and gripping, talk, hear, and occasionally crouch or kneel.

  • Equipment: pallet jack, forklift, box cutter, two-wheeler, cart, baler, ladder, scales

  • Paperwork: Must understand gross projections, invoices, transfers, labor goals, inventory, and other paperwork as assigned by management

  • Training: Responsible for training of Dairy/Frozen department employees

  • Math: basic math skills in addition, subtraction, multiplication, division, percentages

  • Reading: Basic reading skills

  • Communication: the ability to speak and understand the spoken work in order to respond promptly to pages, requests, co-workers and customers

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that may deem necessary.

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