Billings Clinic Dermatology Medical Assistant in Billings, Montana
You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.
We look forward to meeting you.
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the 2021 Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Dermatology Medical Assistant
DERMATOLOGY (Billings Clinic Main Campus)
Schedule: T-F 0730-1600
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 0.90 = 72 hours (Non-Exempt)
Starting Wage DOE
Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Advanced Practice Providers (APPs), RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.
Essential Job Functions
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Prepares room, equipment and supplies as dictated by a particular examination, patient’s needs, and Billings Clinic exam and procedure room cleaning guidelines.
• Assists with patient scheduling of appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.
• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or APP.
• Orders and maintains clinical and office supplies and equipment as directed.
• Maintains patient files, records and other information. Adheres to confidentiality requirements.
• Compiles statistical data for reports as directed.
• Attends required meetings and participates in committees as requested.
• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects and appropriately labels laboratory specimens as needed per organization and department standards.
• Cleans and disinfects equipment per Billings Clinic infection control guidelines.
• May administer various vaccines per department standards/needs and individual employee leveling grid.
• Provides instruction to patients as directed by physician, APP or as documented in department policies and procedures.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.
• Additional Essential Functions – Refer to Specific Department Grid
May assist physicians and APPs in preparing for minor procedures and physical exams.
Administers medications according to department approved grid and guidelines; once department requirements and required training have been met.
May perform patient care tasks to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc. after demonstrated competency.
Knowledge, Skills, and Abilities
• Medical practice, patient care treatment, planning, and evaluating according to job description and MA level
• Examination, diagnostic, and treatment room procedures
• Medical terminology
• ICD and CPT procedure coding and related reimbursement issues
• Medical equipment and instruments
• Common safety hazards and precautions
• Regulatory standards
• HIPAA and confidentiality requirements
• Patient rights
• Appropriate medication administration
• Aseptic technique and infection control
• Safe pharmaceutical handling requirements and guidelines
• Ability to navigate various electronic applications
• Computer skills including Cerner Information System (CIS) applications
• Interpersonal skills necessary to interact with patients, families, and physicians
• Demonstrate empathy and sensitivity necessary to elicit patient’s cooperation and allay apprehensions
• Assisting in a variety of treatments and procedures as directed
• Maintaining records and recording data
• Application of safe pharmaceutical handling requirements and guidelines
• Application of personal protective equipment (PPE) for patient and staff safety
• Assist patients in and out of wheelchairs, including safe transfer to exam table, chair, toilet, etc.
• Incorporate population specific needs into all aspects of communication and patient care; scope of services will encompass age groups ranging from infant through geriatric
• Utilize time management concepts or maximize time effectively
• Interpret, adapt, and apply guidelines and procedures
• Communicate clearly and effectively, both verbally and in writing
• Utilize service recovery effectively
• Analytical skills necessary to organize daily work, interpret data, and maintain simple to moderate complex records
• Handle frequent interruptions
• Complexity & Difficulty
Under the supervision of a physician, initiates and performs patient care/treatment as governed by the Board of Medical Examiners and according to Billings Clinic Medical Assistant job description, policies and/or procedures.
• Scheduling and organizing procedures to maximize patient convenience and to maximize effective utilization of physician’s or non-physician provider’s time.
• Orientation on safe pharmaceutical handling requirements and guidelines performed under the preceptor supervision to ensure checks for quality and accuracy
• Under the supervision of leadership, involved in process improvement or risk related departmental activities
• Oversight for safe pharmaceutical handling requirements is provided by the physician and/or department leadership
- High School or GED
- Preferred six (6) months related work experience in a health care environment.
• Preferred graduate of a formal medical assistant program
• REQUIREMENTS - LEVEL I (see specifics in attached chart)
Required to obtain certification or registration within fifteen (15) months of hire through organizations approved by Billings Clinic.
If coming from a medical assisting program or if they have greater than two years Medical Assistant experience, they may be eligible to test after six-month probationary period.
No current disciplinary actions.
Completion of the following classes:
Personal Accountability - within first six months
What is Operational Excellence One - within first year of employment
Successful completion of department orientation, skills competencies specific to department
Completion of 54 LMS modules within six (6) months of hire (proof of completion of college medical terminology with a C or better; may be used in lieu of modules)
Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency. Along with department manager and physician approval.
Completion of all department requirements and competencies for a Level 1.
Will refer more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider.
Work with leadership on Service Recovery as needed
• ADDITIONAL QUALIFICATIONS LEVEL II (all requirements for Level I)
Prior to leveling up Director of Clinical Practice will verify that all requirements for next level have been met.
Approval of Department Manager and Supervising Physician.
No current disciplinary actions.
A minimum of six months as a level 1
Certified/Registered Medical Assistant required
Completion of all department requirements and competencies for a Level I.
Ability to deal with difficult situations in a mature and professional manner
Acts as a role model in the ability to utilize and apply Personal Service Excellence (PSE) skills
Analytical skills necessary to resolve non-routine problems including scheduling, registration, and prioritization.
Demonstrates personal accountability in all facets of role responsibilities.
Adheres to patient safety goals and standards
The following criteria could result in employee moving to a lower level and a reduction in pay:
Department transfers with different unit specific requirements/training.
Department transfers to areas with limited levels.
Failure to maintain requirements of certification or registrations.
Failure to maintain requirements and expectations of a Level II.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity and expression, sexual orientation, pregnancy and family status, national origin, spoken language, neurodiversity, age, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.