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Humana Director, IT Program Risk Management in Billings, Montana


The Director, Program Risk Management is responsible for identifying and driving remediation of risks across Humana's IT portfolio. This involves developing and managing a multi-phased risk assessment program to determine and increase the overall health major IT programs. This role requires significant experience in managing large technology programs, a keen ability to distill complex risk information and present that information to senior executives, expert judgement, and capacity to delivery organization-wide change.


The Director, Program Risk Management assesses risks to major IT programs, with periodic health assessments providing visibility to delivery risks, working with various PMO teams and IT Leadership. The leader applies disciplinary knowledge of program management and Agile development practices to manage risks in a proactive manner. Establishes performance and risk indicators to improve visibility on program delivery. Strong communication and diplomacy skills are required. The leader will have significant impact in delivery of the IT portfolio by influencing decisions through risk mitigation.


  • Deliver risk assessment results to ensure that IT program risks are identified and mitigated in a timely manner, so that programs deliver intent and stay on budget.

  • Execute the annual Program Health Assessment plan, identifying strategic technology programs implemented across Humana and ensuring effective program management practices are in place.

  • Review project practices and artifacts against Humana's standards and project delivery best practices.

  • Own the design and continuously refine assessment processes that effectively identify program delivery risk and inefficiencies.

  • Ensure development of appropriate action plans to address identified risks, and ensure corrective actions are implemented in a timely manner to effectively address the issues.

  • Communicate trends in risks, issues and opportunities to senior leadership based on the results of ongoing reviews.

  • Manage a risk assessment team, ensuring effective team development, coaching, and performance management.

  • Raise the technical knowledge of the team by developing and implementing a comprehensive training plan.

  • Build, direct, counsel, and instruct staff assigned to an engagement and review assessment plan, findings and reports for sufficient scope and for accuracy.

  • Identify and pursue opportunities to leverage technology solutions to improve efficiency and depth of program outcomes.

  • Engage daily with senior executives to assess the intent of major programs, the business value they're expected to deliver, and associated risks

What Do You Need To Succeed


  • Bachelors Degree

  • Minimum 8 years of experience managing complex programs

  • Minimum 5 years of in-depth technical or risk programs

  • Deep knowledge of Agile and traditional program management methodologies

  • Expert judgement and ability lead large teams

  • Ability to refine complex information and present it to senior executives to drive decision-making

  • We will require full COVID vaccination ( for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

  • If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.


  • Six sigma certification

  • Security and risk management certifications

  • Metrics and report development experience

Skills And Knowledge

  • Leadership skills and ability drive complex programs to a successful conclusion

  • In-depth knowledge of project and program management practices and capacity to identify associated risks, including budget management.

  • Technology and technology risk assessment skills (e.g. cloud technologies, IT operations, data center services, storage & databases, server virtualization, cybersecurity operations, data privacy).

  • Knowledge of US regulatory requirements, and industry best practices.

  • Knowledge of cybersecurity, cloud technologies, information technology operations, data governance, and data privacy.

  • Advanced ability to translate technical and program issues into non-technical explanation such that the non-technical report reader can easily grasp the issue.

  • Ability to work in a dynamically changing environment and leading people through modernization from traditional assessments to focus on data analytics.

  • Experience in managing large, highly complex or strategic projects that impact the organization as a whole.

  • Ability to influence a wide variety of senior executives in enterprise wide groups.

  • Experience with identifying the risks associated with new services and/or routines, products and to formulate practical audit procedures to adequately monitor new risk and ensure adherence to limits.

  • Experience interpreting data extracted from advanced analytics (e.g. use of data visualization and reporting).

Scheduled Weekly Hours