First Interstate BancSystem Home Loans Operations Administrator in Billings, Montana
\*\*If you are a current FIB employee, please apply through the Career
Worklet in the Employee Portal.
The Home Loans Operations Administrator will assist the Home Loans
Department and the HL Operation's Leadership with various projects and
key initiatives. The position will also be responsible for other
administrative tasks focused on operations activities, including the
maintenance of user access to outside tools and vendors, on-boarding new
employees and testing new process or product implementations. As needed,
backup and cross-training will be required in the area of systems
administration, departmental reporting, and documenting policies &
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other
duties may be assigned.
Provide support to Home Loans Operations Leadership in the area of
process definition and operational efficiencies, while testing
implementation and developing procedures both for internal Operations
Support staff and Production staff.
Review data from on-going support tickets and user feedback to identify
key issues and trends and work with software providers to escalate and
resolve critical issues or enhancements.
Project Management skills are essential to define, scope and lead
internal projects to completion, tracking of progress and holding
stakeholders accountable for completed tasks.
Conduct case studies for escalated process and proficiency gaps as it is
related to the Mortgage Operations process flow. Case studies provide
additional detail to better identify root -cause.
Perform regular root-cause analysis of available data from Help Desk
tickets, pipeline data, and monthly HMDA LAR data.
Assist other operations staff with process design, procedural
development, communication and/or training to field personnel as
Assist Systems Analyst with departmental reporting as needed.
Serve in a support and backup capacity for LOS Systems Admin
Facilitate communication among lending, processing, underwriting and
closing teams on key initiatives.
Translate user requirements for IT and other technology development
Recommend system enhancements, tune ups and procedure changes to ensure
high standards of service within the bank.
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (BA/BS) from a college/university with a degree in
Finance, Business, Communication or other relevant field and 3 - 5+
years' experience in the Mortgage industry; or an equivalent combination
of experience and education. Familiar with mortgage processes,
procedures, systems, compliance and mortgage regulations preferred.
Prior experience in a software user support role or with software
testing or systems implementation is preferred.
OTHER SKILLS AND ABILITIES
Ability to work independently, to prioritize and manage deadlines and to
follow instructions. Effective communication skills with ability to
ensure all training of lenders, processors and closers is set up and
completed in an on-going effort. This position requires excellent
writing skills in order to originate and write company-wide policies and
procedures in a thorough and understandable manner. Must have the
ability to exhibit a positive and professional attitude, even in
difficult situations. Travel as necessary required by obligations of
CERTIFICATES, LICENSES, REGISTRATIONS
This position requires compliance with the S.A.F.E. Mortgage Licensing
Act of 2008 and all related regulations. Employment is contingent upon
meeting all such requirements, including acceptable background
Valid driver's license is required.
As a condition of employment, any successful job applicant will be
required to pass a pre-employment screening against the Limited Denial
of Participation (LDP), GSA Excluded Party List System (EPLS) and
Freddie Mac Exclusionary List.
Good communication skills with the ability to conduct training courses.
Ability to read, analyze, and interpret common scientific and technical
journals, financial reports, and legal documents. Ability to respond to
common inquiries or complaints from customers, regulatory agencies, or
members of the business community. Ability to effectively present
information to employees from all levels of the Company. .
Ability to work with mathematical concepts such as probability and
statistical inference. Ability to apply concepts such as fractions,
percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written,
oral, diagram, or schedule form.
While performing the duties of this Job, the employee is regularly
required to sit; use hands to finger, handle, or feel; reach with hands
and arms and talk or hear. The employee is occasionally required to
stand, walk and climb or balance.
The noise level in the work environment is usually moderate.\*\*If you
are a current FIB employee, please apply through the Career Worklet in
the Employee Portal.
Our company is an equal opportunity employer. Employment here is based
solely upon an individual's merit and qualifications directly related to
the position. We do not discriminate on the basis of race, color,
religion, national origin, ancestry, pregnancy status, sex, age, marital
status, disability, medical condition, or any other characteristics
protected by law. We make all reasonable accommodations to meet the
obligations set forth under the Americans with Disabilities Act (ADA)
and state disability laws.