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Billings Clinic Insurance Call Center Specialist in Billings, Montana

Insurance Call Center Specialist

Non-Exempt

req595

Day

Full-Time (.75 or greater)

M-F 8am-5pm

1.00 = 80 hours

The Insurance Call Center Specialist is responsible for one

of the lasting impressions a patient will have of Billings Clinic by providing

exemplary customer service within the Patient Financial

Services Call

Center. The Insurance Call Center Specialist will

respond to a variety of questions from patients, healthcare providers and/or

insurance carriers for both hospital and clinic services, providing assistance

in resolving concerns as quickly and efficiently as possible, providing

education both verbally and via mail in an effort to manage the patient and/or

guarantor’s expectations as a patient/customer of Billings Clinic as it relates

to the insurance billing and collection processes. Payment policies will be reviewed as

appropriate and/or forwarded to the appropriate Patient Financial

Representative. The Insurance Call

Center Specialist is responsible for appropriate follow up on all calls until

resolved.

The Insurance Call Center Specialist is responsible for

preparing and submitting timely and accurate insurance claims to government and

third party payers, assisting in the implementation of payer regulations and

ensuring compliance to the regulatory requirements, and verifying payments and

adjustments are appropriately applied to accounts based on government, contract

or other regulations or agreements. Responsible to obtain maximum and appropriate reimbursement for all

claims from government and third party payers.

MINIMUM QUALIFICATIONS

High school graduate or equivalent

One year of previous office experience

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Patient accounts or insurance billing experience preferred

Billings Clinic is a community-owned, not-for-profit health care organization in Billings, Montana with approximately 4,000 employees, including over 400 physicians and advanced practitioners. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

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