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Salesforce.com ISV Technical Account Manager in Billings, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryAlliances & Channels

Job Details
Job Title: ISV Technical Account Manager

Department Description:
Salesforce's AppExchange is the leading marketplace for Entrepreneurs and Independent Software Vendors (ISVs) to build, distribute and market enterprise solutions to customers across the globe. The AppExchange team is made up of Product, Marketing, and Enablement teams who all come together to grow and support our ecosystem of ISV partners. The ISV Technical Evangelism team is made up of technical and product experts who enable and inspire our ISV partners to build amazing solutions using world-class technical resources and platform expertise. We enable ISVs to architect, develop, and distribute enterprise quality applications that power successful businesses and Trailblazers.

Role Description:
The ISV Technical Evangelism team is looking for an ISV Technical Account Manager to join our team of technical and product experts, serving as a technical advisor and platform expert to our strategic ISV partners. As an ISV Technical Account Manager (TAM) you will have responsibility for a small number of assigned accounts, ensuring partners are extracting the most value out of their Salesforce partnership. TAMs forge relationships with their partners, developing a technical understanding of their Salesforce applications, sharing technical best practices, and acting as a technical point of contact. This position requires strong technical and communications skills, excellent time management, and prioritization abilities.

Your Impact:
Become a certified and recognized Salesforce expert
Serve as a trusted technical advisor to ISVs building commercial, enterprise-quality apps on the Salesforce platform
Develop relationships with key business and technical stakeholders of assigned partner accounts to understand top business goals and priorities and serve as an expert on partner's applications
Facilitate architectural and design discussions with ISV partners to ensure technical success with Salesforce technologies
Simplify partnership interactions by being a proactive liaison and focal point into Salesforce Technology and Product team and Technical Support Team, to address product feature/technical hurdles and explain the architecture and demo features of partner's apps.
Manage and communicate technical risks to partnership and coordinate with Salesforce account teams to ensure account plans and records are up to date.
Evangelize Salesforce products and features by building and presenting customized demos of Salesforce products
Field technical inquiries from partners, related to Salesforce technology use cases, pilots, roadmaps, and assistance with ISV processes and tools.
Participate in all appropriate product, sales and procedural training and certifications to acquire and maintain the knowledge necessary to be effective in the position
Coordinate and manage technical communications with partners including emails, technical meetings, and chat.
Evangelize Salesforce platform technologies via interactions with our partner community including in-person events, blogs, discussion forums, workshops, and webinars

Minimum Requirements:
BA/MS degree in Computer Science, Software Engineering or equivalent work experience
Experience building or implementing enterprise-scale software solutions that drive business and customer value
Experience with one or more common enterprise software platforms (Salesforce, AWS, Microsoft, ERP) and an understanding of relational database technologies
Participated in sessions leading and overseeing customer and/or partner success stories leveraging technology to drive digital transformation
Ability to understand business & product requirements, translate those needs into a product solution vision
Ability to think strategically and advise ISV partners on architecture options and best practices
Passionate and knowledgeable about experimenting with the latest Salesforce platform technologies
Experience explaining complex topics clearly and concisely, and effective at providing practical guidance

Preferred Skills/Experience:
Salesforce Developer Certifications
Previous experience as a solution/sales engineer, technical business analyst, or product manager
Experienced speaker on webinars or public facing events
Experience with any of the following Industries: Healthcare and Life Sciences, Financial Services, Retail and Consumer Goods, Manufacturing or Public Sector

Expected Travel
10-25%

For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:

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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .

Salesforce welcomes all.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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