First Interstate BancSystem IT Business Relationship Manager/Systems Analyst in Billings, Montana
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position will report to the Director of IT Business Management. The IT Business Relationship Manager will be responsible for implementing and overseeing programs for the engagement of IT services by lines of business, management and governance, overseeing the IT portfolio management process, resource management, performance management, process management, and facilitation of all major technology vendors.
The IT Business Relationship Manager builds relationships and collaboration between leaders and team members across functions. They must have the ability to identify and articulate how IT capabilities can solve business problems and present and discusses technical information in a way that establishes rapport, persuades others, and gains understanding. This position works across business lines & vendor partners in meeting business objectives and looks for common expectations across internal and external stakeholder groups.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Drives the vision & goals for partnership, engagement, and facilitation between departments/ business lines and the technology organization to investigate and fulfill all technology needs for the enterprise.
Facilitates alignment of the business and technology strategic goals
Responsible for the application system portfolio management process and ensuring roadmaps are defined for tactical and strategic horizons
In conjunction with Enterprise Architecture, drives the implementation of the portfolio lifecycle process and in shaping functional and technical paths to ensure efficient and effective platforms for our clients
Provides governance and a process for yearly project planning and oversight for approved projects as well as manages unplanned project requests throughout the year. This includes working with ELT and Business Owners, the IT Steering Committee, and the IT Architecture Review Board.
Requires the use of business analysis and technical skills to interpret business requirements and impacts, to ensure the optimal technical solutions are designed and implemented to meet business needs.
Works to determine the gaps between the business needs and what the systems are capable of doing, maintain the scope appropriately
Recommends optimized business processes across the full value-stream
Leads the identification of vendors, facilitates due diligence, and contractual arrangements
Appropriately manages customer expectations regarding scope, schedule, and budgetary parameters
Facilitates partnership meetings with key vendors and internal stakeholders to ensure alignment of their delivery, direction, and SLAs to the business needs
Develops relationships with key stakeholders to enable the partnered facilitation of technology ownership
Directs project requests to the project management office and facilitates request prioritization and tracking with other IT groups for fulfillment
Responsible for effective Change Management of IT led projects and changes. This includes reviewing communications, training plans, delivery schedules, and project plans.
Will develop, edit, and maintain written communications, presentations, charters, and other project artifacts as required.
Develops a business-value-based IT service portfolio and internalizes distinctions between services, processes, products, and platforms to enable proper fulfillment assignments
Defines IT service and operating level agreements for service offerings within the oversight of the position
Manages portfolio lifecycle, including service introduction, enhancement, and retirement
Participates in governance around changes to IT production environments
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION &/or EXPERIENCE
Bachelor's degree (BA/BS) from a four-year College or University and seven or more (7+) years prior relevant experience desired, or equivalent combination of education and experience. Prior financial services experience desired. Prior experience in IT Business Relationship Management preferred.
OTHER SKILLS & ABILITIES
Strong understanding of IT environment and technologies (including ITIL) in relation to business needs; Strong business acumen and operational experience; Excellent written and verbal communication skills; Excellent objective analysis capability; Excellent stakeholder engagement and relationship building skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit, use hands to finger, handle or feel, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.