Billings Clinic Laboratory Supervisor in Billings, Montana
Full-Time (.75 or greater)
1.00 = 80 hours
Supervisor is responsible to coordinate, evaluate and direct activities of staff engaged in providing clinical laboratory services with a designated area or branch site of the laboratory. Accountable and responsible to ensure quality and quantity standards relating to the delivery of laboratory services are achieved while maintaining high levels of customer service. Responsible for the supervision of reporting staff to include interviewing, hiring, mentoring, coaching/counseling, performance appraisals and disciplinary actions.
Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
• Provides leadership for the staff within the assigned laboratory area or branch site. Responsible for personnel management and performs the functions of interviewing, hiring, orientation/training, performance appraisals, coaching/counseling/mentoring and disciplinary action up to and including terminations as coordinated with the manager and Human Resources Department. Responsible for work schedules that provide adequate staffing to meet business needs.
• Responsible to supervise the staff and activities within the assigned area of the laboratory or branch site to accomplish the goals and objectives as defined for the laboratory services. Responsible for operational meetings with departments within the assigned area.
• Participates in both short and long term planning and annual budgeting process. Is fiscally responsible and maintains expenses within agreed upon budgetary constraints.
• Works in conjunction with laboratory leadership and leads to ensure adherence to regulatory standards and laboratory operating policies and procedures and ongoing regulatory readiness of staff.
• Responsible to oversee that laboratory equipment is maintained in a safe and accurate operating condition. Responsible for vendor notifications regarding FDA issues and ECI edits.
• Responsible for personnel management and performs the functions of interviewing, hiring, orientation/training, performance appraisals, coaching/counseling/mentoring and disciplinary action up to and including terminations as coordinated with the manager and Human Resources Department. Responsible for development of staff including goals and growth opportunities.
• Responsible for overall quality of laboratory and systems within, including status of equipment, inventory, resources and training.
• Coordinates with the laboratory information systems department to maintain laboratory computer systems, interfaces, master files and new test set up to include coding and pricing.
• Responsible for overall productivity and resource allocation. Must assess labor resource and workload to provide appropriate service levels. Responsible for deployment of projects and associated labor and supply resources.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
• Personal computers, hardware and software
• HIPAA and confidentiality requirements
• Patient’s/resident’s rights
• Management and leadership principles
• Infection control practices and personal protective equipment
• Hazardous materials
• Current trends and developments in the laboratory field
• Additional Knowledge for Regional Branch Sites
Current trends and developments in other assigned ancillary service lines
• Professional communication skills, both verbal and written
• Analyzing procedures and developing processes to increase effectiveness and efficiency
• Identifying and resolving problems
• Time management, organization, and prioritization
• Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric
• Communicate clearly and effectively, both verbal and written
• Establish and maintain collaborative relationships
• Work effectively in a team environment
• Concentrate and pay close attention to details
• Work independently with minimal supervision
• Respond calmly and effectively in emergency situations
• Interpret policies and procedures; identify non-compliance and take action to resolve
• Additional Regional Abilities
Operate laboratory equipment and computer systems including troubleshooting
• Decisions regarding human resource management may have legal implications
• Decisions regarding budgeting and fiscal control have direct impact on the financial viability of the organization
Minimum 4 Year / Bachelors Degree in a related field preferred.
3 years of supervisory/management experience, preferred.
Certified by the ASCP Board of Registry or its equivalent - required for branch labs.
Billings Clinic is a community-owned, not-for-profit health care organization in Billings, Montana with approximately 4,000 employees, including over 400 physicians and advanced practitioners. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.