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Lumen Montana Combo Station Tech - Billings, MT in BILLINGS, Montana

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Be a part of the Lumen network organization – responsible for installing and maintaining the telecommunications network that’s the backbone of our business. As a Lumen employee you receive paid vacation and holidays and have the opportunity to participate in the various Lumen benefit options, including medical, dental and vision, pension & 401(k) plans. Employees also have the opportunity to continue their education through the tuition assistance program (unlimited for undergraduate degrees) and receive discounts on Lumen products and services.

Posted 10/212022

Posting Ended 12/5/2022

The Main Responsibilities

  • Install, maintain/repair, and test residential and small business telecommunication service (POTS and Lumen High-Speed Internet)

  • Test and turn-up subscriber lines, carrier plant, and/or fiber optic plant.

  • Troubleshoots problems that will require cable repair, cable maintenance, air pressure, splicing, faultfinding, etc.

  • Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.

  • Reads and interprets customer service orders, maps, blueprints, diagrams, technical drawings (i.e., mechanical, electrical, digital), etc.

  • Adjust work assignments or schedule to complete designated daily work and meet changing work-related priorities and demands.

  • Knowledge of basic electricity, as it relates to telecommunications including:

  • Basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC);

  • Basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and

  • Operation and application of common electrical components and common measurement instruments (e.g., multi-meters, etc.).

  • Ability to:

  • Use established electrical, digital, and/or mechanical principals and to perform tests to identify and solve problems.

  • Perceive differences in wire and telecom cable color.

  • Climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet as well as in confined spaces (e.g., attics, crawl spaces, utility holes).

  • Perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. (Any offer of employment is contingent upon passage of a strength test.)

  • Perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

  • Foster team work in a cooperative climate and to work independently in the field with little supervision.

  • Use heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters), in the construction and repair of outside plant facilities.

What We Look For in a Candidate

  • At least six months experience within the last five years (prefer 12 months):

  • Connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.

  • Installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL on copper and/or fiber optic cable in an aerial, or buried environment.

  • At least 6 months of experience within the last five years with HSI/Access Line installation and repair.

  • Pole-climbing certification or will train.

  • Working knowledge of various testing devices such as frequency and data signal generators, transmission measuring sets, oscilloscopes, volt-ohm meters, while installing and maintaining equipment and services.

  • A valid State driver’s license with a current satisfactory driving record.

  • Work varying shifts and hours including possible mandatory overtime, weekends and holidays.

  • Combined weight of employee plus tools may not exceed the manufacturer’s 280-pound weight limit to work aloft.

Preferred Qualifications:

  • 12 months of experience in testing and turning up DSL and POTS

  • Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts).

  • Prior customer service experience.

  • Ability to promote sales of products and services.

  • Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.

  • Prior experience using a body belt and safety straps.

  • At least six (6) months experience within the last five (5) years provisioning and maintaining DSO, DS1/T1, DS3/T3, switching equipment and ISDN circuits or services.

  • At least 6 months of experience within the last five years with GPON installation and repair.

Physical Requirements:

  • Ability to perform strenuous physical activities, including but not limited to, lifting and/or moving up to 75 pounds and working aloft.

  • Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

  • Ability to bend, stand, sit, crawl, climb and lift throughout the day as the job requires it.

  • Ability to climb and work at varying elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.

  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).

Other Job Requirements:

  • Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. ​

Requisition #: 317076

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.