Epiroc USA LLC Operator Trainer - Billings, MT in Billings, Montana
United in Performance. Inspired by Innovation.
Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. Count on Epiroc to deliver customer-oriented solutions needed to succeed today and the technology to lead tomorrow.To do this, we believe in diverse teams that work together across borders to develop, produce, market and service the most innovative products available.Grow your career at Epiroc Group!
Operator Trainers provide high quality technical support, training and warranty claim processing for all Parts and Services Division (PSD) and Rock Drilling Tools Division (RDT) related products and services. They achieve growth initiatives by focusing on improved customer satisfaction through effective communication and partnership with the goal to achieve best service provider status among all current and prospective customers.
The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is occasionally exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock. Noise protection is required in this role. Successful candidates must be able to sit for extended periods if needed, use hands to feel, reach with hands and arms and verbal communication and hearing capabilities. This position is considered Safety Sensitive.
Responsible for supporting PSD Service Centers, Business Lines, Sales Organization,Product Companies, Product Support Technicians, Dealer Partners and end usersfor underground PSD product operation training
Consistent portrayal of safe and efficient practices aligned with underground hardrock mining operations, terminology and communication techniques
Provide high quality service, safety and operational training on all Epiroc PSDproducts and services as requested for operators, mechanics and other internal and external customers
Participate in the creation, documentation and implementation of operationstraining to assist service centers, dealers and customers to achieve increased levelsof efficiency and productivity
Utilize Epiroc published documentation wherever applicable in order to present aconsistent and repeatable message to customers, aligned with the Epiroc globaltraining standard strategy
Participate inCapital Equipment and RDT testing, to maximize product value for thecustomeras needed
Maintain Epiroc Superior Standards through training and mentoring of all localEpiroc personnel with a focus that is consistent with our company's culture andmanagement philosophy
Communicate all relevant training activities to work in partnership with all Epirocgroups and customers to sustain product integrity
Prepare necessary information as requested whether routine or for specialoccasions, while maintaining alignment with Epiroc Technical Information Services(TIS) documentation
Work to understand and utilize information and communication systems and tools,i.e. e-mail, DocMine, SAP, BPCS, Microsoft Office software, etc.
Act on behalf of peer group members in their absence as and when called uponto do so by either design or circumstance
Verify that the correct responsible departments are involved in the development ofprocedures to ensure that all US Customer Center (US CC) business process and technical support activities are performed in accordance with Epiroc published documentation standards
Drive product operational feedback up to the responsible Divisions through the useof Epiroc reporting systems such as WOL, ACIGN, personal communication andproduct counsel mediums
Demonstrable combination of education and work experience with underground mining equipment and process. Bachelor's degree in a technical discipline is preferred
Credentialed technical abilities or ability to achieve Epiroc credentials; pretesting may be part of the selection process
Five years' minimum of related work experience in underground mining equipment industries
Experience with industrial/commercial diesel engine, pneumatic, fluid power and low voltage electrical control systems is preferred
High level understanding of the underground material extraction (mining) processes as well as application knowledge of drilling, blasting, bolting, excavating and material handling associated with the previously mentioned processes
Must possess an active, valid driver's license
Maintain required US Department of Labor (MSHA) and Safe Start Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates
Excellent verbal, written and presentation communication skills
Intermediate level of computer proficiency (MS Office)
Ability to work within a team, or independently as needed and be a self-starter
Travel is expected, amount will be dependent on employee location relative to the US service centers, dealers and customer locations, with both driving and air as the primary modes, through mainly the domestic US with potential for some international travel
Residence or relocation to the Billings, MT area is required
Benefits eligibility begins the 1st of the month after start date
Health care eligibility - including medical, dental, vision, prescription and telemedicine
Short and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
Employee Assistance Program
Tuition reimbursement program
Paid Vacation - accrual based on Epiroc years of service
$90,250 - $119,052 per year (This is asalariedposition. Compensation determination based upon job related factors, such as experience, education, geographic locationand other criterion).
Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Epiroc had revenue in 2020 of $ 4.3 billion USD and has more than 14,000 employees worldwide. Principal product development and manufacturing units of Epiroc are located in Sweden, the United States, Canada, China and India.
Being the best is a challenge that we love to live up to. By keeping an open mind and listening to our employees and customers, we continuously set new industry standards and improve the way we work.
Diversity is key to grow fresh and innovative ideas and solutions for our customers. In the 150 countries where you can find us, we encourage our employees to take ownership of their own development and careers with the support from their leaders. This way our employees can grow in the business, wherever they are at their careers, from entry level to senior leadership.We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Note:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
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