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Billings Clinic Patient Care Navigator - Cancer Center in Billings, Montana

You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

We look forward to meeting you.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits packa
ge to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.

Magnet: Commitment to
Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet�-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

t Care Navigator - Cancer Center

CANCER ADMINISTRATION (Billings Clinic Main Campus)



Schedule: M-F, 8am-4:30pm

Employment Status:
Full-Time (.75 or greater)

Hours per Pay Period:
0.80 = 64 hours

Starting Wage DOE:

The incumbent in this position acts as an advocate for patients serving as
the primary point of contact and is responsible for coordinating the care and services of the identified patient populations for an extended period across the continuum of care for both inpatient and outpatient services; promoting effective resource utilization; assuming a leadership role with the multidisciplinary team to achieve an optimal clinical outcome.

Essential Job Functions


Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.span>

Facilitates the coordination of patient care services to assure excellence in patient care and patient flow; includes coordinating care, treatment, and communication among the medical team

Follows patient through the care continuum/experience, eliminating operational (such as scheduling, test results, etc.) barriers to services.

Works closely with other healthcare disciplines to ensure timely appointments, results reporting, financial need referrals, communication, patient care and follow-up

Facilitates the development, implementation, and adherence to clinical and evidenced based guidelines, as appropriate, to ensure optimal clinical outcomes

Ensures follow-up on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., me
dication reconciliation, follow-up on care concerns/critical values/core measures, patient care conferences, etc.) Ensures follow up has occurred regarding patient clinical and non-clinical care to include adherence to plans of care, resource utilization, and general progress utilizing care conferences as necessary.

Works in collaboration with the medical team to develop and implement clinical guidelines. Facilitates the adherence of the guidelines through regular evaluation and auditing of clinical practice.

Works with care team to assure di
rect care needs are met, assisting as needed or assigned

Ensures follow-up in the inpatient and/or outpatient setting on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., medication reconciliation, follow-up on care concerns/critical values/core measures, patient care conferences, etc.)

Demonstrates expertise in educational and resourcing services

Participates in educational activities related to patient/community, clinical operation, and process issues on an ongoing basis

Collaborates with other health care providers in developing, implementing, and evaluating educational materials for patients and their families

Facilitates intra-departmental relationships to provide necessary resources to and for the patient.

Interfaces with other members/disciplines within the healthcare teams for appropriate referrals/services

Aware of and assists with financial needs of the patients.

Identify and access appropriate social services, including resources to assist caregivers to support treatment

Develop options for complementary and integrative care - IM would not necessarily support this.

Contributes to an environment of quality and process improvement

Ensures accurate and timely data collection and entry into patient database as indicated by department guidelines

Directs and coordinates identified quality assessment and improvement activities to assure quality patient services are monthly provided through audits and reviews other identified evaluation tools

Ensures patient care activities for the department services are monitored monthly through audits and reviews

Ensures and enhances facility, safety, and regulatory outcomes

Complies with all applicable laws, regulations, and accrediting agencies

Complies with all Billings Clinic policies

Works in collaboration with Leadership team to ensure hospital and clinic departmental goals and objectives are met.

Supports the hospital and clinic departmental goals

Contributes to community activities sponsored by the department

Develops patient referral services by relationship-building strategies with physicians not related to the department.

Performs other duties as assigned
or needed to meet the needs of the department/organization.

Works as an active team member and effective communicator

Demonstrates effective internal and external communication strategies, written and verbal, to assure a collaborative environment

Ensures appropriate and timely documentation

Demonstrates a productive work ethic while on duty

Works consistently as an active team player, inter-and intra-departmentally

Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.

Maintains competency in all organizational, departmental, and outside agency environmental, employee or patient safety standards relevant to job performance.

Performs other duties as assigned or needed to meet the needs of the department/organization.

Knowledge, Skills, and Abilities

• Billings Clinic policy and procedures, both organizational and departmental

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• Personal computers, hardware, and software

• Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.)

• Billings Clinic Code of Business Conduct

• Billings Clinic Corporate Compliance Program

• HIPAA and confidentiality requirements

22; Patient’s/resident’s rights

• Patient safety standards

• Customer service techniques and Personal Service Excellence (PSE) skills

• Community resources

• Infection control and safety practices and procedures

• Nursing Theory and practice to assess, evaluation and provide quality patient care

• Advanced nursing assessments and procedures assessment, patient education, provider education, planning, evaluation

• Professional communication skills, both verbal and written

• Strong organizational skills

• Skill in utilizing personal computers with basic computer skills in word processing and data management using Microsoft Office programs

• Conflict resolution

• Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric

• Communicate clearly and effectively, both verbal and written

• Establish and maintain collaborative relationships

• Work independently

• Ability to define and implement an evolving role of
patient centered care delivered in a complex in integrated health care system which includes setting common goals, merging resources, providing education, and cross training of roles.

• Must be able to work with a variety of diverse and complex patients, families, and both internal and external health care providers.

• Accountable to provide clinically sound information

Minimum Qualifications


• Graduate of an accredited school of nursing.

• Bachelor’s degree in nursing within 4 years of hire


• Two (2) years clinical practice experience, 5 years of service line experience preferred

• One (1) year demonstrated computer experience dealing with word processing and data management

Certifications and Licenses

• Healthcare Provider CPR certification

• Current Montana RN license or compact licensure and ability to obtain Montana license within 90 days of hire.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at

Billings Clinic is committed to being an inclusive and

welcoming employer, that strives to be kind, safe, and courageous in all we do.

As an equal opportunity employer, our policies and processes are designed to

achieve fair and equitable treatment of all employees and job applicants. All

employees and job applicants will be provided the same treatment in all aspects

of the employme
nt relationship, regardless of race, color, religion, sex,

gender identity and expression, sexual orientation, pregnancy and family

status, national origin, spoken language, neurodiversity, age, and/or disability.

To ensure we provide an accessible candidate experience for prospective

employees, please let us know if you need any accommodations during the

recruitment process.