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Billings Clinic Patient Financial Services Coordinator - CBO in Billings, Montana

Job Description:

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet? Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retir ement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellenc e as a&n bsp;Magnet?-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Patient Financial Services Coordinator - CBO

PATIENT FINANCIAL SERVICES (Billings Clinic Main Campus)


Shift: Day

Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours (Exempt) Starting Wage DOE: 20.01 - 25.02

> The Patie nt Financial Services Supervisor provides leadership to the staff in one or more areas of the Patient Financial Services Department. The position is responsible for supervision of the staff and the daily operations of the Patient Financial Services Department. The Supervisor is responsible for personnel management, orientation and training, and ongoing education for staff. This position ensures compliance to governmental, departmental, and other regulatory requirements, policies and procedures. The Patient Financial Services Supervisor participates in departmental planning, budgetary compliance, development of policies and procedures, and adherence to quality indicators. The Supervisor is responsible for maintaining information management systems utilized by the Patient Financial Services Department. This position is responsible to act in the absence of the Patient Financial Services Manager .

Essential Job Functions

• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and Patient Financial Services Department.

• Responsible for directing and coordinating the day to day activities for the Patient Financial Services staff, establishing priorities and assigning workloads.

• Responsible for personnel management including interviewing, hiring, orientation and training, performance appraisal, promotion, counse ling, and disc iplinary action.

• Conducts regular staff meetings, directs orientation and training of new staff and provides on-going education to staff due to staff needs, regulation changes, upgrades to applications and organizational goals.

• Oversees Systems Analysts in the planning and design of business solutions and resources needed to meet business goals, implementation and management of system configurations. Maintains applications or information management systems utilized by the department, continually updating files, updating and training staff. Coordinates with Information Services in the design, update, scheduling and problem resolution of information systems used by the department.

style="color: black; font-size: 10pt; font-family: Arial, sans-serif;">• Provides input in analyzing needs of the department, participates in budgetary process, and participates in maintaining budgetary compliance.

• Prepares and analyzes reports on the status and efficiency of the department utilizing various reporting tools including report writers and query. Takes corrective actions based on outcome of reports. Reports and analysis may be needed for senior management decision processes.

• Participates in the development and maintenance departmental policies and procedures and process improvement issues.

• Responsible for coordination with outside agencies for collection of outstanding accounts including accounts requiring legal action and testifying in court.

• Utilizes performance improvement principles to assess and improve quality.

• Identifies needs and sets goals for own growth and development; meets mandatory organizational and departmental requirements.

• Maintains competency in organizational, departmental and outside agency safety standards relevant to job performance.

• Performs other duties as assigned or needed to meet the needs of the department/organization.

Knowledge, Skills, and Abilities

• Billings Clinic policy and procedures, both organizational and departmental

• Leadership and management principles

• Personal computers, hardware and software information systems & printers

• Confidentiality requirements

• Patient’s/resident’s rights

• Accounting principles and theories

• Medical terminology

• Governmental regulations, policies and procedures

e="color: black; font-si ze: 10pt; font-family: Arial, sans-serif;">• Departmental policies and procedures

• Insurance billing procedures

• Basic accounting

• Collection procedures

• Negotiations

• Professional interpersonal communication skills

22; Managing patient accounts information systems

• Supervision, leader, and delegation of workloads

• Determining compliance to contracts, agreements, PPOs and government regulations

• Analyzing departmental needs and taking corrective action for issues

• Analytical skills are needed to examine and resolve complex issues and to monitor and resolve third party reimbursement and billing issues

• Defining problems, collecting data, interpreting billing information

• Microsoft Office programs (i.e., Word and Excel)

• Basic typing at 40 WPM

• Basic ten-key

• Conflict resolution

• Interpreting and implementing governmental and third party regulations

="color: black; font-size: 10pt; font-family: Arial, sans-serif;">• Customer service

• Negotiating

• Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric

• Communicate clearly and effectively, both verbal and written

• Establish and maintain collaborative relationships

• Independent judgment is necessary in order to interpret and direct financial issues

• React calmly and professionally when dealing with sensitive and difficult situations.

• Perform complex mathematical calculations

• Calculate estimated self pay balances for patients

• Analyze accounts and compare to contracts, agreements, and government regulations

• Complexity of duties comes in understanding the policies and procedures, which change with great frequency, to make independent decisions that will not jeopardize the collectability or amount received by Billings Clinic and for prioritizing the work volumes appropriately.

• Creativity is dictated by the variety of situations encountered. Problems may range from intense investigations of circumstances surrounding a patient’s care to personnel discipline and conflict resolution.

• Independent judgment is required to determine proper procedures to promptly resolve issues utilizing good customer service skills while understan ding the financial and customer serv ice impact to Billings Clinic.

• Concentration on detail when dealing with financial information where errors are critical to our customers and our business.

• A complete understanding of Billings Clinic charges, billing structures and the rationale behind them so appropriate answers can be given to the customer, public, and third parties.

• A thorough understanding of the laws governing authorized signatures, release of information, release of diagnosis, disclosure regulation and billing and collection authority.

e="color: black; font-size: 10pt; font -family: Arial, sans-serif;">• Errors are costly to Billings Clinic to the extent of financial loss and damaging customer’s attitude toward the facility.

Minimum Qualifications


• 4 Year / Bachelors Degree


• Three (3) ye ars of Billings Clinic patient accounts or health care related experience preferred

• Two (2) years of leadership or supervisory experience preferred

Billings Clinic is Montana&\# x2019;s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.