Easter Seals-Goodwill NRM Retail Assistant Supervisor in Billings, Montana
Retail Assistant Supervisor
At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easter Seals-Goodwill policies and procedures are uniformly enforced and followed. Cross training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to:
May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings
Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution
Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures
Acknowledge and greet guests who come within 10 feet
Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards
May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans
Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities
Assists with the management of new purchased product for best possible return
Ensures retail display standards are met
Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting
Must be available to work evenings and weekends
Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance of extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Applicant must be physically and mentally able to perform all requirements of the job.
Applicant must pass a background check.
0-2 years previous experience
Easterseals-Goodwill offers a comprehensive & competitive benefits package including:
Medical, Vision, Dental and Voluntary Products
401(k) Retirement Plan + up to 4% contribution
Paid Time Off (PTO)
Flexible Spending + Health Savings Accounts
Employee Wellness Program
10% Discount on ESGW Services
20% Discount at Goodwill Stores
Easterseals-Goodwill is an Affirmative Action/Equal Opportunity Employer and encourages applications from the disabled, minorities, women, and veterans of the U.S. armed services. ESGW will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Job Level: Entry
Billings, Montana, United States