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I State Truck Inc Service Manager in Billings, Montana

Interstate Companies, Inc., is a dynamic organization that provides
rewarding careers for approximately 1,400 employees in its corporate
office and five operating units - Interstate AssemblySystems, Interstate
BearingSystems, Interstate IndustrialSystems, Interstate PowerSystems
and I-State Truck Center.

We are looking for an experience Service Manager to join our team!

The Service Manager is a key member of our Management team, and fulfills
a critical role in our operations. This position is responsible for
overall accountability for managing a Service department covering shop
and field, developing our service business, ensuring satisfied
customers, and promoting our products and services.

Job Duties

Take all necessary steps to assure customer satisfaction

Recruit, hire, motivate and maintain the highest quality staff

Take an active role in company sales

Monitor Service Department performance with key metrics, including
revenue, profitability, and efficiency

Assure compliance with safety goals

Accurately quote services

Manage work order system and service invoicing

Communicate policies, procedures, and branch goals to employees

Uphold our promise to our customers of "Pride in Service"

Desired Skills:

Excellent interpersonal, leadership, and communication skills

Good understanding of mechanical components and associated repair

Clear understanding of customer service, sales and marketing

Knowledge of profit and loss statements and how to use them to manage a
business unit

A self-starter who can observe the strengths present in a location and
use those strengths to develop a positive business plan

Experience with 5S Lean principles

Previous experience as a service manager

Requirements

Excellent communication skills

Ability to manage employees and processes

Benefits

Generous benefits including insurance options, vacation, PTO and holiday
pay, 401(k) with employer match

Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity and we encourage all
qualified and interested persons to apply for this position by
submitting a resume for consideration.

Equal Opportunity Employer - minorities/females/veterans/individuals
with disabilities/sexual orientation/gender identity.

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