I State Truck Inc Service Manager in Billings, Montana
Interstate Companies, Inc., is a dynamic organization that provides
rewarding careers for approximately 1,400 employees in its corporate
office and five operating units - Interstate AssemblySystems, Interstate
BearingSystems, Interstate IndustrialSystems, Interstate PowerSystems
and I-State Truck Center.
We are looking for an experience Service Manager to join our team!
The Service Manager is a key member of our Management team, and fulfills
a critical role in our operations. This position is responsible for
overall accountability for managing a Service department covering shop
and field, developing our service business, ensuring satisfied
customers, and promoting our products and services.
Take all necessary steps to assure customer satisfaction
Recruit, hire, motivate and maintain the highest quality staff
Take an active role in company sales
Monitor Service Department performance with key metrics, including
revenue, profitability, and efficiency
Assure compliance with safety goals
Accurately quote services
Manage work order system and service invoicing
Communicate policies, procedures, and branch goals to employees
Uphold our promise to our customers of "Pride in Service"
Excellent interpersonal, leadership, and communication skills
Good understanding of mechanical components and associated repair
Clear understanding of customer service, sales and marketing
Knowledge of profit and loss statements and how to use them to manage a
A self-starter who can observe the strengths present in a location and
use those strengths to develop a positive business plan
Experience with 5S Lean principles
Previous experience as a service manager
Excellent communication skills
Ability to manage employees and processes
Generous benefits including insurance options, vacation, PTO and holiday
pay, 401(k) with employer match
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity and we encourage all
qualified and interested persons to apply for this position by
submitting a resume for consideration.
Equal Opportunity Employer - minorities/females/veterans/individuals
with disabilities/sexual orientation/gender identity.