LOWES HOME CENTERS LLC Service Manager in BILLINGS, Montana

The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.See URL for full details