Easterseals-Goodwill Northern Rocky Mountain SNAP E&T Program Manager in Billings, Montana
In this role, you will be responsible for various levels of staff along with program oversight and operations. This position is responsible for ensuring successful day-to-day operations, the development, coaching, and mentoring of new and seasoned staff, consistently demonstrating our customer-first service philosophy, and leading by example. You will work to develop the confidence of our internal customers through effective coaching and encouragement; recognizing moments of magic that can be replicated as well as identifying moments of misery and learning from them. You will be part of a dynamic team that works together to ensure our partners and their participants have the skills and tools necessary to help individuals obtain employment. You will be responsible for ensuring operations are consistent with other areas across the state and that staff is able to work through their assigned tasks timely and accurately. We are customer focused with a goal of income improvement for the individuals we serve. You will have the personal opportunity to have a profound and positive impact on families in your community.
Ability to effectively coach and mentor staff
Work independently to proactively and positively problem-solve with internal and external customers
Effectively manage day-to-day operations of the program/region of responsibility
Occasional overnight travel
Ability to move independently or with reasonable accommodation within the facility and community.
Applicant must be physically and mentally able to perform all requirements of the job.
Applicant must pass a background check.
Experience in an appropriate field may substitute for education
Experience in TANF and/or Snap E & T programs preferred
Proven experience in effective program management
Proven experience coaching and mentoring staff
Proven customer service experience
Proven experience managing professional partnerships
Easterseals-Goodwill offers a comprehensive & competitive benefits package including:
Medical, Vision, Dental, and Voluntary Products
Paid Time Off (PTO)
401(k) Retirement Plan + up to 4% contribution
Flexible Spending + Health Savings Accounts
10% Discount on ESGW Services
Employee Wellness Program
20% Discount at Goodwill Stores
Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.
Easterseals-Goodwill is an Affirmative Action/Equal Opportunity Employer and encourages applications from the disabled, minorities, women, and veterans of the U.S. armed services. ESGW will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.