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CITY OF BILLINGS TRANSIT ROAD SUPERVISOR in BILLINGS, Montana

The Transit Road Supervisor supervises, assigns, reviews, and participates in the work of staff responsible for providing transit operations within the Transit Division and to perform a variety of technical tasks relative to assigned area of responsibility. Duties: - Participate in the selection and training of transit staff. - Plan, assign, and supervise the work of transit staff. - Inspect and verify work of assigned staff. - Ensure execution of daily safety practices. - Implement assigned aspects of the Transportation Agency Safety Plan. - Provide an in-the-field presence for support of transit operations and Transit Operators. - Supervise dispatching, scheduling and customer service activities. - Ensure accurate daily data input into transit systems. - Monitor Division communications and radio systems. - Assist in enforcement of passenger conduct and operational policies and procedures. - Investigate vehicle accidents, facility incidents, public and passenger incidents, and safety issues. - Mitigate identified and potential hazards observed in the field, at transit facilities, and in other applicable areas. - Assist in and recommend changes to personnel policy as necessary. - Report identified issues with service efficiency and on time performance for fixed-route and paratransit operations. - Assist in collection and tracking of data. - Maintain records and prepare various departmental reports. - Respond to and resolve customer inquiries/complaints. - Serve as a relief transit operator and transit services dispatcher in emergencies. - Cover co-worker absences, as assigned. - Provide training to the public, agency groups and agency staff. - Participate on committees as assigned. Required Qualifications: - High school diploma or equivalent. - Minimum of two (2) years of education or training. - Three (3) or more years of experience in transportation, driving instruction, business or public administration, customer service, human services, safety, or a related field; OR - A combined five (5) or more years of education and experience in transportation, driving instruction, business or public administration, customer service, human services, safety, or a related field; AND - Experience in use of technology and computers, including Microsoft Office programs. - Strong interpersonal, organizational, and writing skills. - A commercial driver's license, Class B, Type 2 with airbrake and a passenger endorsement is required for this position and must be obtained within ninety (90) days of hire. - Must be able to successfully pass a pre-employment drug test, and a Federal and State criminal history background check, and driving records check. Preferred Qualifications: - An associate's degree in transportation, driving instruction, business or public administration, customer service, human services, safety, or a related field. - Experience with city government, state and federal regulations, and compliance. - Knowledge of city Transit Operations. - Supervisory experience. Work Schedule: Six (6) to eight (8) hour weekday workday, which varies between the hours of approximately 5:00 a.m. to 8:30 p.m. Monday through Friday and a ten (10) hour Saturday workday between the hours of approximately 7:00 a.m. to 6:00 p.m., with occasional on call and overtime required. Salary Range: $25.0772 - $27.6443 per hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training. Equal Opportunity Employer.

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