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Montana State University Academic Services Coordinator in Bozeman, Montana

Position Details

Announcement Number STAFF - VA - 21136

For questions regarding this position, please contact:

Lisa Stevenson at 406-994-3884 or

Classification Title Program Coord II

Working Title Academic Services Coordinator

Brief Position Overview

The Academic Services Coordinator is a critical member of the Native American Studies Department within the College of Letters and Science, often serving as the initial point of contact for students and the public. This position provides critical support to faculty in their mission to provide outstanding educational opportunities to all students at Montana State University.

Position Number 4M1018

Department Native American Studies

Division College of Letters & Science

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary Salary range of $15.50 to $17.675 hourly, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

General Statement

The Department of Native American Studies at Montana State University was established to provide and advance quality education for and about American Indians of Montana the region, and the nation. In fulfilling this mission, the Department is committed to meet the changing needs of Montana’s Indian tribes and all Montana citizens through excellence in teaching, research, and service.

In its academic programs, the Department provides concentrated study through a master’s in Native American Studies, a graduate certificate in Native American Studies and a non-teaching minor in Native American Studies, as well as opportunities for students to gain a multicultural perspective in pursuing a general education through the University’s core curriculum.

The Academic Services Coordinator is required to provide a high level of administrative support, customer service, and technical support. This first-contact position provides student support services, faculty support, office coordination and event planning and organization. This position interacts daily with the Department Head, faculty, other MSU staff, students, and the public, therefore the person in this position must possess strong communication skills to tactfully and diplomatically respond to a variety of clientele both internal and external to the department. This person also must possess the ability to be an expert in the curriculum of the department and will exhibit professionalism at all times, maintaining their composure in complex or difficult situations.

Duties and Responsibilities

The duties and responsibilities include the following:

Graduate Program Coordinator

  • Manages all aspects of the graduate programs: recruits prospective applicants; assists applicants with application process; performs initial review of graduate applications; appointments and assigns stipends and tuition waivers with the Graduate School; assists students with preliminary class scheduling; assists graduate students with required graduate paperwork; serves as initial contact for all other topics related to graduate students and is the department liaison with the Graduate School.

Undergraduate Minor Program Coordinator

  • Manages the non-teaching minor program for the Department.

Academic Services

  • Updates and manages catalog revisions and course scheduling; coordinates course evaluations; coordinates internship opportunities; supervises student workers; manages textbook orders; and organizes and maintains paper and electronic student files.

Departmental communications and event management

  • Responsible for working with the Dean’s Office and University Communications in the creation of the annual newsletter, creation and revisions of department option forms, designs event advertising, posters, and invitations while ensuring implementation of the University’s brand guidelines.

  • Coordinates logistics for special events and projects including cost projections, booking locations, assisting with transportation and lodging reservations, overseeing/managing event budgets, ordering refreshments, designing and sending invitations, and gathering and compiling meeting materials.

  • Updates and manages department website, digital sign and Facebook page.

Required Qualifications – Experience, Education, Knowledge & Skills

  • Progressively responsible administrative work experience with an emphasis on customer service in a main office setting or an equivalent combination of relevant education and/or experience.

  • Demonstrated excellent customer service skills for a diverse group of customers, i.e. internal and external customers, students, etc.

  • Demonstrated competence using personal computers and various software such as word processing, spreadsheets, database, presentation, email, and internet. Microsoft Office software preferred. (Please list equipment and software used, and types of documents produced.)

Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Experience with web page editing and maintenance.

  • Knowledge of American Indian cultures and the ability to communicate effectively with culturally diverse populations.

  • Experience with event planning, including coordination, cost projections, paying bills for events, receipts, and leading the event.

The Successful Candidate Will

  • Ability to maintain confidentiality of records and information.

  • Ability to thrive in an “open door” environment, maintaining accessibility to faculty, staff, and students.

  • Demonstrated competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail, meeting deadlines, and exercising adaptability to changing priorities in a busy office setting with constant interruptions.

  • Demonstrated ability to exercise sound judgment in decision making and interpreting and applying policies and procedures.

  • Demonstrated excellent verbal and written communication skills; communicate effectively with employees, students, and the public, including in person, over the phone, and in writing.

  • Establish and maintain effective working relations with co-workers and other departments and staff across campus.

  • Work independently with minimal supervision and as part of a team.

  • Accomplish many dissimilar tasks in a high demanding environment, with numerous interruptions, while maintaining a pleasant demeanor and positive attitude.

  • Ability to learn MSU policies, procedures, and systems for student data tracking.

  • Ability to identify shortcomings within a process and implement changes to improve the quality of the product.

  • Demonstrated self-motivation and ability to follow through on tasks and projects to completion.

  • Represent the Department of Native American Studies and its programs in a professional and courteous manner.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Number of Vacancies 1

Desired Start Date Upon Completion of a Successful Search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on January 7, 2021 however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .