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MKS Instruments Inc Applications and Customer Support Engineer in Bozeman, Montana

Spectra-Physics, Ophir and Newport are brands within the MKS Instruments Light & Motion division. We provide a full range of solutions including lasers for precision industrial and scientific research applications, laser and LED measurement, beam profiling, precision motion control, optical tables and vibration isolation systems, photonics instruments, opto-mechanical components and optical elements. MKS Light & Motion solutions enhance our customers’ capabilities and productivity in the semiconductor, industrial technologies, life and health sciences, research and defense markets.

As MKS is a federal contractor, you must be fully vaccinated for COVID-19 and show proof of same by start date as conditions of employment, except where an exemption (due to a qualifying medical condition or sincerely held religious belief, practice, or observance that prevents you from receiving the vaccine) has been approved by MKS.

Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.

We are looking for an exceptional Applications and Customer Support Engineer who can…

Provide exceptional customer support, on a global basis, to help sales close deals as well as support customer’s technical inquiries. The successful candidate will be able to troubleshoot potential system errors, replicate customer challenges and develop potential solutions and be able to solve their problems. In addition, the candidate must be able to recommend potential systems, configure and build said systems, test and ship to the customer. Finally, the successful candidate will work closely with R&D to verify correct performance against specifications and help test and troubleshoot new designs. Key responsibilities include:

  • Pre & Post-sales support

  • Management of a Spectroscopy Applications Lab

  • Software testing

  • System verification against known customer specifications

  • Evaluation of system performance against established protocols and or existing manuals

  • Support for quality initiatives and performance improvement objectives

What will you bring to the team, along with your curiosity and passion or customer service?

The successful candidate will have a proven track record of customer support, technical depth in highly specialized technical products. This person can excel in a self-motivated way to explore problems with customers and find innovative ways to solve their problems. This person can excel in a highly technical and demanding environment and she or he will have the following capabilities and backgrounds.

  • Bachelor of Science in Engineering or similar experience with strong technical knowledge of MKS products.

  • Candidate must have great communication skills, customer empathy and a curiosity for finding novel solutions to challenging problems.

  • Candidate should be able to work with little direct supervision but can also collaborate closely with a range of other teammates on complex projects.

  • Candidate should be able to configure and then install custom customer solutions onsite.

  • Candidate must work closely with R&D to evaluate quality issues, troubleshoot systemic product issues and test and evaluate new products and solutions against known customer expectations.

  • Candidate will be expected to support a global audience of MKS employees and customers both in-person and remotely.

  • Finally, the successful candidate must be comfortable consulting with both customers and MKS sales staff regarding the types of solutions they might want and be able to configure, build and test specialized solutions that meet their needs.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

Work, job, career.Similar words that can have very different meanings when you join the right company with outstanding people.And that company is MKS Instruments. Our vision is to enable the technologies that transform our world. Our people are the reason we continue to be one of the fastest-growing companies, - an innovation leader and trusted partner pushing the boundaries of possibility.

Consider us if you are seeking a place to learn, grow and be a part of the next generation of technical expansion.

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