Job Information
Montana State University Associate Director - Housing Operations in Bozeman, Montana
Position Details
Position Information
Announcement Number STAFF - VA - 24272
For questions regarding this position, please contact:
Search Support at auxjobs@montana.edu or 406-994-6468
Classification Title Maintenance Svcs Mgr II
Working Title Associate Director - Housing Operations
Brief Position Overview
Join the University Student Housing Team! The Associate Director provides strategic leadership for the facilities maintenance and custodial arm of the division.
Position Number 4M0366
Department Residence Life Administration
Division Auxiliary Services
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 1.0
Benefits Eligible Eligible
Salary $80,000 annually
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Position Details
General Statement
University Student Housing (https://www.montana.edu/housing/) ( USH ) at MSU , offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 18 active on-campus communities (Residence Halls and Apartments) which are the home of up to 6,500 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success.
Duties and Responsibilities
Reporting to the Director, the Associate Director provides strategic leadership for the facilities maintenance and custodial arm of USH .
Oversee and direct the USH Facilities Maintenance and Custodial Operations:
Direct the planning of workforce needs for the custodial and facilities maintenance teams including training and development of staff; management and recommendation for budgets and financial resources; and recommendations for future operational efficiencies and improvements.
Work with the Director to identify long- and short-term priorities and associated USH facilities budgetary planning to ensure properly maintained buildings and grounds, and to ensure adequate funding is available for capital projects.
Ensure customer satisfaction by responding to and analyzing customer complaints, concerns and suggestions. Provides timely and appropriate follow through to ensure quality customer service to residents, tenants, and visitors.
Ensure that systems are in place and are assessed regularly to provide the best experience for all residents and visitors. Systems to include: custodial and facilities maintenance operations, human resources, sustainability initiatives, and budgets/financial activities. Ensures compliance is being maintained in accordance with policies and procedures of associated systems.
Conduct regular and thorough inspections to ensure housing facilities, transportation surfaces, and grounds are maintained at the expected level of quality, operation, and safety.
Direct the administrative functions associated with managing the operations inclusive of policy creation and review, payroll, key inventory/access control, ad-hoc reporting in various applications, analyzing of data to assist with guiding directions of resources etc.
Manage a variety of fiscal management activities including invoicing and billing for the areas, compliance with purchasing rules, regular reporting, inventory, contracting for services and equipment etc.
Manage safety and security efforts related to facility operations such as Clery Reporting, the preventative maintenance program, work on various relevant campus committees, cameras, vandalism response etc.
Responsible for the direct supervision, training, and evaluation of 1 Custodial Supervisor II, 1 Maintenance Supervisor II, 1 Maintenance Coordinator, and the indirect supervision of 52 custodial team members, and a team of over 20 student/short term workers.
Develops and encourages a team culture with expectations for open communication, mutual respect, professional growth, excellent customer service, accountability, safe operations and high quality of work.
Oversee the training of hall and apartment live-on staff in the areas of facilities/maintenance emergency response.
Act as Housing’s owner representative for large and small, new, renovation, or immediate projects across all USH facilities.
Liaison between USH and University Facilities Management, Safety and Risk Management and other on campus departments to examine USH’s facility needs, residence hall maintenance, custodial, and ground concerns.
Serve as contract manager and primary point of contact for various contracts related to facilities maintenance and custodial operations.
Member of the housing leadership team and participate on the “Director on Call” rotation to manage through emergent situations; participate in policy review, maintenance, and ensuring compliance; and work on special projects throughout the year.
Actively participate as a member of the team while performing other duties in support of the department’s mission.
Required Qualifications – Experience, Education, Knowledge & Skills
Bachelor’s degree in a relevant field plus a minimum of five (5) years progressive management experience in facilities maintenance and/or custodial management or an equivalent combination of relevant education and experience.
Demonstrated experience successfully executing and maintaining strong business practices, program improvement, compliance management, and quality control.
Demonstrated operational understanding of the systems necessary to successfully operate a comprehensive custodial and facilities maintenance operation.
Significant experience supervising (hiring, training, evaluating, etc) a large and diverse staff formulated of full-time, part-time and/or temporary employees.
Demonstrated project management experience.
Demonstrated experience in fiscal and/or contract management (including but not limited to: developing and assessing budgets, costs estimates, invoicing/billing, etc).
Demonstrated proficient experience with computers and various software packages.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Substantial proficiency working in a database environment.
Demonstrated experience in construction and renovation project management.
Demonstrated experience developing, implementing and assessing creative and innovative solutions.
Knowledge of safety procedures related to custodial and facilities maintenance operations.
The Successful Candidate Will
Exhibit comprehensive knowledge of a university residential housing operation
Demonstrated knowledge of undergraduate and graduate student housing trends, and best practices
Demonstrate strong and effective communication and presentation skills in front of groups of varying size
Exhibit effective training techniques
Demonstrate extensive experience in facilitating change and conflict resolution
Exhibit effective interpersonal skills with the ability to motivate employees to perform at and sustain a high level of quality
Continually assess and respond to the needs of residents and tenants
Strong commitment to providing excellent customer service
Exhibit good judgment and sound decision making
Self-motivated, takes initiative and works independently, and quickly adapts to changing priorities
Demonstrate the ability to make on the spot decisions based on knowledge of state and university policies, procedures, department goals and objectives
Demonstrate commitment to program improvement
Have an understanding of federal and state laws pertaining to housing
Have excellent attention to detail and ability to multi-task while meeting hard deadlines
and capacity to work effectively and efficiently under extreme deadline pressure
Maintain collaborative relationships with campus partners, vendors, co-workers, etc
Possess sufficient expertise in skilled trades and safety best practices
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Must possess a valid driver’s license and meet all State of Montana requirements to operate State/University vehicles. Please do not send a copy of your driver’s license at this time. (If the successful candidate possesses a valid out of state driver’s license, candidate must obtain a valid Montana driver’s license within 60 days.)
Will work evenings, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands.
Serves on the “Director on Call” rotation to manage through emergent situations.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
Normal office environment.
Navigate the housing facilities across campus to include small areas and stairs.
Occasionally work outside and in inclement weather.
This position has supervisory duties? Yes
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon successful completion of the search process
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on March 18, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
Please address the qualifications in your cover letter and resume.
Contact Search Support at auxjobs@montana.edu or 406-994-6468 with any questions.
Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html