Bozeman Health ENTRANCE ATTENDANT in Bozeman, Montana
This position requires a high degree of customer service, diplomacy and tact as they will be interacting with people at all organizational levels within the system, as well as outside of the organization. This position is responsible for upholding organizational policy in regards to entrance management including visitor policy, health screening for employees, patients and visitors. Acts as a consistent resource and day to day leader for other entrance attendants. Entrance management and health screening will require fact to face interaction with individuals including those that may be ill and performing health screens including temperature monitoring and conducting a health interview.
High school or equivalent
LICENSURE and CERTIFICATION
Certified Medical Assistant
Previous employment, volunteer experience, and/or educational experience interacting with the general public
Customer Service, Medical Office or healthcare employment
KNOWLEDGE OF, SKILLS IN, ABILITY TO, COMPLEXITY AND DIFFICULY:
COMPLEXITY AND DIFFICULTY:
- Basic infection prevention procedures
Customer Service Basic computer skills
Follow policy and procedures
Remain calm in difficult situations and effectively demonstrate deescalating techniques when dealing with patients, staff or visitors who may be ill or under stress
Maintain flexibility to adapt to a variety of workload assignments
Work independently with a minimum of Supervision
Team oriented and self-motivated
Utilize resources efficiently
- Monitors assigned entrances to ensure compliance by patient, visitors and employees to Bozeman Health's policies specific to visitor policy, health screening and other policies/procedures.
Wayfinding - escorting patient and visitor to various locations within Bozeman Health.
Data collection and reporting
Other duties as assigned.