Montana State University Library Tech II- LRS Staff Supervisor- Bridge Supervisor in Bozeman, Montana
Announcement Number STAFF - VA - 21223
For questions regarding this position, please contact:
Robin Francis at 406-994-4997 or firstname.lastname@example.org
Classification Title Library Tech II
Working Title Library Tech II- LRS Staff Supervisor- Bridge Supervisor
Brief Position Overview
Looking for a customer-service focused position with a schedule outside the traditional work week? Consider joining the LRS team. Learning and Research Services (otherwise known as LRS ) is the vibrant user-centered public face of the MSU Library.
The MSU Library seeks an energetic, friendly, and tech savvy individual to become the newest member of the LRS team. Learning and Research Services (otherwise known as LRS ) is the vibrant user-centered public face of the MSU Library. Team members in the department, comprising library faculty and classified staff, provide instruction and access to information in support of the research and intellectual needs of MSU , Montana, and the global community.
Position Number 4M0083
Appointment Type Classified
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
Union Affiliation FOCUS-MFPE
Benefits Eligible Eligible
Salary $13.92 per hour, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
The LRS Staff Supervisor is a full-time, entry level classified staff position intended to introduce the individual to all aspects of public service work in the LRS department, work primarily focused on circulation, building management, and student employee supervision. In the beginning this position will introduce the new staff member to all aspects of general library public service operations. There is ample room to grow, however. Over time the person in this role may take on unique functional specialties within the department as needed and depending on fit, skills, abilities, and interests. Examples of potential functional specialties include: Developing training programs for student employees; Maintaining policies and procedures for the department; Updating departmental sections of the library’s website; Assisting with the library’s integrated library system ( ILS ); Maintaining the inventory for the library’s technologies for checkout and procuring new items as needed; Ordering supplies for the department; and/or Providing tours and orientations to students and the public. This position reports to the Program Manger and the Head of the Department.
Duties and Responsibilities
Work at the main service desk, check library material in and out, renew materials, collect fines, and register patrons.
Supervise LRS student employees during appointed LRS service point shifts.
Participate in semester evaluation and performance reviews of LRS student employees.
Answer telephone and in-person patron queries, explain policies and procedures, and make appropriate referrals.
During the summer, perform all the duties associated with closing the library Sunday – Thursday (the library generally closes at 9 p.m.)
Serve as back-up library closer Sunday – Thursday on an as needed basis.
Train along-side other classified staff in the LRS department in the basics of their functional specialties, and with departmental librarians for future provision of library tours, orientations, and workshops.
Serve on library committees and working groups.
Other duties as assigned to assist in general library operations and fulfillment of LRS mission, goals, and objectives.
Required Qualifications – Experience, Education, Knowledge & Skills
One year of post-secondary education–or–experience in higher education either as a student or employee and experience working in a high-volume customer service position–or–an equivalent combination of relevant education and experience.
Experience working in a high-volume customer service position.
Experience handling sensitive and confidential matters with discretion.
Experience with computers, mobile devices, printers, scanners, copiers, flash drives, and common programs, and basic hardware troubleshooting.
Demonstrated experience with a variety of common computer desktop and online software/applications, including Microsoft Office products.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Previous experience working in a public or academic library, particularly in a public service role.
The Successful Candidate Will
Ability to effectively communicate information in a clear and understandable manner, both in person and in writing.
Excellent time-management, planning and organizational skills and ability to multi-task, while attending to detail, and meet the demand of multiple deadlines.
Ability to adapt to organizational, procedural, policy and technological changes.
Desire to learn new things, live with constant change, and proactively contribute to the growth of departmental services.
Enthusiasm for working in a fast-paced academic environment.
Ability to work independently with little instruction; take initiative, anticipate problems, and solve issues in a timely manner.
Ability to work in a team environment and develop and maintain productive collaborative relations.
Position Special Requirements/Additional Information
Ability to work the assigned hours and days of the position consistently and over time.
While the working hours for this position are set, the schedule for classified staff in the LRS department changes during all intersessions and the summer due to shortened library hours accounting for decreased patron traffic. In addition, LRS classified staff may be required to flex to meet occasional vacation, sick leave, and other demands of the department.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Duties will expose employee to some dust and particulates as part of work related to library collections (books, etc.).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? Yes
Number of Vacancies 1
Desired Start Date Upon completion of a successful search.
Position End Date (if temporary)
Applications will be:
Screening of applications will begin on April 22, 2021; however, applications will continue to be accepted until an adequate applicant pool has been established.
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples (http://www.montana.edu/hr/dualcareer.html) .
Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; email@example.com .
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU ’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: http://www.montana.edu/hr/disability_accommodation/complaints_grievances.html (http://www.montana.edu/hr/disability_accommodation/complaints_grievances.html%20) .