AAA Northern California, Nevada & Utah Member Experience Branch Manager in Bozeman, Montana
A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.
We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.
We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.
Champions and exhibits our guiding principles and core values of AAA
Recruiting, training, onboarding and development of branch Team Members
Individual goal setting, Team performance feedback, evaluation and performance documentation.
Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Drive for results to achieve all branch objectives
Develops and executes against a business plan managing strategies that supports branch growth
Analyzes branch reports, and internal performance statistics to accurately forecast results.
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Ensures compliance with AAA policies, procedures, standards and regulations
Steward of all branch resources and expense budget compliance
Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)
Education & Experience / Licenses & Certification
• Bachelor Degree in related field
• Valid Driver's License
• P&C License ( Preferred )• Insurance industry knowledge helpful but not required
• 2-3 yrs. Management experience
Work Environment/Physical Requirements
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Innovation. It’s what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you’re looking for, journey forward with us.