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Job Information

Montana State University Net/Comp Sys Administrator I in Bozeman, Montana

Position Details

Position Information

Announcement Number STAFF - VA - 22358

For questions regarding this position, please contact:

Questions? Please contact Search Support at auxjobs@montana.edu or 406-994-6468.

Classification Title Net/Comp Sys Administrator I

Working Title Net/Comp Sys Administrator I

Brief Position Overview

In support of Auxiliary Services and MSU’s efforts to maintain the IT infrastructure, this position directly supports the student residential campus network (ResNet), the Auxiliary staff network, and the CatCard infrastructure (campus ID card), and collaborates with University Information Technology ( UIT ) on other campus wide projects.

Position Number 4N0650

Department Auxiliary Services IT

Division Auxiliary Services

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $29.530202 per hour

Contract Type Classified Hourly

If other, please specify

Recruitment Type Open

Position Details

General Statement

The Auxiliary Services Information Technology Division (https://www.montana.edu/resnet/index.html) (AuxIT) provides essential technological support for critical systems throughout the Auxiliary Services Enterprise to 4600+ students utilizing the Residential Network (ResNet) services, and Auxiliaries’ systems for 12,000+ other campus users and constituents for a variety of things such as access points to buildings with CatCard entry points, purchase of food/beverage on campus, conference attendees, purchase of tickets for athletic events or concerts, and other unique software systems to Auxiliaries.

Duties and Responsibilities

Reporting to the AuxIT Director, this position works independently to provide technical support across a wide variety of networks including but not limited to Auxiliary IT/ResNet infrastructure, security cameras, CatCard card readers (access, laundry, attendance), Micros POS terminals, ticketing system, and other miscellaneous infrastructure needs across the university. Primary duties include:

  • Provides installation and support of hardware and software to meet client specifications for day to day business and special projects. Highlight of duties include:

  • Configures, installs, terminates and tests network endpoints and wireless access points.

  • Work includes cable routing and pathway assessments.

  • Installation, configuration and mounting of associated hardware.

  • Provides advanced technical support for computer hardware, peripheral devices, and systems by researching, troubleshooting, interpreting, analyzing, and resolving problems across the networks.

  • Works on regular and special projects ensuring successful implementation while providing regular communication with all stakeholders on deliverables and timelines. Collaborates and acts as liaison with AuxIT, clients, Facilities Services, off campus vendors and UIT .

  • Primary support for the CatCard infrastructure, the campus ID card, servicing all of campus (upgrades, installs, etc).

  • System management expertise including installing, configuring, tuning, upgrading, and troubleshooting hardware and software systems.

  • Receives product specific training and certification as mandated by current hardware and software vendors.

  • Maintains inventory control and orders parts as needed.

  • Supervises 2-4 student employees during project implementation (training, scheduling, assigning tasks).

  • And actively participates as part of the team while performing other duties in support of the department’s mission.

    Required Qualifications – Experience, Education, Knowledge & Skills

  • At least 1 year of experience installing and supporting an IT infrastructure or a combination of relevant education and experience.

  • Active experience providing excellent customer service through troubleshooting and resolution of IT issues.

    Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Demonstrated knowledge of industry standards ( TIA / EIA , NEC ) and codes governing the installation of network cable and equipment.

  • Experience using the OSI model to troubleshoot issues.

  • Demonstrated understanding of IP networking.

  • Experience maintaining a card-based ID systems and related technologies

    The Successful Candidate Will

  • Work effectively and efficiently with minimal supervision and in close cooperation with Auxiliaries and MSU IT Community staff in a team-oriented environment

  • Strong working knowledge of current and available hardware and software technologies

  • Effectively use equipment, diagnostic software, and hand tools.

  • Have an understanding of basic electrical practices.

  • Strong commitment to customer service

  • Exhibit ability to interact in a timely and professional manner with customers with varied levels of technical competence

  • Consistently exercise a high level of initiative and good judgment

  • Quickly adapt to changing priorities

  • Foster and maintain strong working relationships

  • Possess excellent interpersonal, oral and written communication skills.

  • Ability to analyze, diagnose, and resolve complex technical issues

  • Prioritize and organize workload while maintaining excellent attention to detail.

  • Represent the department and the University to others in a professional and courteous manner

    Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

  • Preferred possession of a valid driver’s license and meet all State of Montana requirements to operate State/University vehicles. Must have an acceptable driving record (less than 12 points). Please do not send a copy of your driver’s license at this time. If the successful candidate possesses a valid out of state driver’s license, candidate must obtain a valid Montana driver’s license within 60 days.

  • Occasionally work evenings, weekends, long hours, consecutive days during busy periods and as the school and event schedule demands.

  • On-call availability and after hours rotating support.

    Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

  • Transport items weighing up to 25 pounds on an occasional basis.

  • Move about for long periods of time.

  • Push, pull, bend, crawl, move up and down stairs, go up and down a step ladder, be comfortable getting in and out of tight spaces, and be comfortable working at heights.

  • Work outside and in inclement weather.

  • Required to wear safety gear as needed.

  • Navigate campus and work areas, which include confined spaces.

  • Must be able to distinguish the colors in a standard data/voice cable (red, orange, yellow, green, blue, brown, slate, black, white, and violet), and must be able to perceive and distinguish tones (cable tracer, test tones, dial tone, etc.)

    This position has supervisory duties? Yes

    Posting Detail Information

    Number of Vacancies 1

    Desired Start Date Upon completion of a successful search.

    Position End Date (if temporary)

    Open Date

    Close Date

    Applications will be:

Screening of applications will begin on May 19, 2022; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Please address the minimum and preferred qualifications in your cover letter and resume.

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html

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