City of Bozeman Parking Enforcement Officer I in Bozeman, Montana
Parking Enforcement Officer I
Parking Enforcement Officer I
$16.85 - $19.82 Hourly
12/6/2020 11:59 PM Mountain
The principal function of an employee in this class is to ensure adherence to parking laws and ordinances, including educating the public on applicable laws, regulations, appeals, and enforcement policies. This position will serve as an ambassador to the Bozeman community, informing the public about parking options, parking payment technology and offering general information about Bozeman and city services. This position also assists with parked vehicle investigations and complaints, vehicle immobilizing, towing and auctions. The work is performed under the supervision and direction of an assigned supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, State and County agencies, law enforcement and court personnel, parking patrons, business owners and the general public. The principal duties of this class are performed outdoors with exposure to varying weather conditions with combined enforcement by both walking and driving a vehicle; and operating an electronic handheld device for issuing citations with some duties being performed in a general office environment.
Bargaining Unit: Montana Federation of Public Employees
Fair Labor Standards Act Status: Non-Exempt
Examples of Essential Work (Illustrative Only)
Issues parking citations for violations against set-forth parking regulations utilizing a variety of technologies including mobile enforcement applications, pay station and payment processing hardware and software, and data collection and management hardware and software;
Serves as an ambassador to the Bozeman community, informing the public about parking options, and offering general information about Bozeman;
Responds to and investigates parking complaints including preparing proper documentation in reports of investigation and actions taken;
Arranges for towing and/or booting of vehicles and maintains appropriate logs and reports for all vehicles towed and/or booted, makes required notification to registered owners;
Maintains a working knowledge of junk /abandoned vehicle program requirements and works with appropriate personnel to submit qualifying vehicles for disposal;
Assists in the Parking Enterprise Fund’s long term planning program;
Makes recommendation for purchases of parking ticket equipment and supplies;
Updates parking database with daily parking information, including performing uploads and downloads in addition to maintaining cell phones, cell phone applications, and ticket printers;
Provides technical information to the general public, parking patrons, and City departments regarding laws, ordinances, and applicable regulations as requested;
Addresses questions and complaints from the general public, and State and City officials, provides requested information, and/or takes the appropriate measures to ensure a timely resolution;
Handles found property and other valuables turned in by the general public and delivers to appropriate person for storage and owner identification;
Maintains parking pay stations;
Provides court testimony when required;
Provides needed information and training concerning how to perform certain work tasks to new employees in the same or similar class of positions;
Keeps immediate supervisor and other designated persons fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
Attends meetings, conferences, workshops, and training sessions and reviews publications and audio visual materials to become and remain current on the principles, practices, and new developments in assigned work areas;
Responds to citizens’ questions and comments in a courteous and timely manner;
Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
Performs other directly related duties consistent with the role and function of the classification.
MINIMUM REQUIRED QUALIFICATIONS
High School Diploma or GED; and
Some (1 to 3 years) experience involving public contact or customer service and general office and computer experience;
OR Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of or ability to quickly learn operations, services, and policies of parking enforcement;
Knowledge of or ability to quickly learn State and City parking ordinances, laws and requirements for removal and sale of abandoned or junk vehicles; and vehicle boot program;
Knowledge of or ability to quickly learn the policies, procedures, statutes, ordinances, and regulations pertaining to parking programs and systems functions;
Knowledge of or ability to quickly learn how to prepare written reports which accurately correlate to statutes, ordinances and established procedures;
Ability to interpret and apply the policies, procedures, statutes, ordinances, and regulations pertaining to parking programs and systems functions;
Ability to quickly learn the geographical layout of the City, including streets, and building and parking lot locations;
Ability to perform enforcement duties involving the use of independent judgment and personal initiative with firmness and tact;
Ability to establish and promote effective working relationships with assigned supervisors, parking patrons, law enforcement personnel, and the general public;
Ability to effectively deal with difficult people in diplomatic and professional manner;
Ability to handle confidential and administrative information with tact and discretion;
Ability to provide credible testimony in a court of law;
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
Ability to understand and follow oral and/or written policies, procedures and instructions;
Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Ability to operate a personal computer using typing and word processing skills with standard or customized windows based software applications appropriate to assigned tasks;
Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
Ingenuity and inventiveness in the performance of assigned tasks;
Consistently performs assignments in accordance with the City’s Core Values of Integrity, Leadership, Service and Teamwork.
REQUIRED SPECIAL QUALIFICATIONS
Must possess a valid driver's license and must obtain Montana Class D Driver's License within 60 days of employment;
Offers for employment are conditional upon satisfactory response to appropriate post conditional offer process;
Driving record history check and criminal background check, thorough reference checks, NCIC/CJIN and local records check.
As a City of Bozeman employee, you will be part of a team that is committed to impacting and serving the community. This great opportunity also provides enrollment in an established retirement system with significant employer contribution, generous vacation and sick time accruals, and excellent medical, dental and vision benefits!
Please describe your computer experience including software programs used and rate your skill level with each (basic, intermediate, advanced).
Please describe your customer service experience. Please describe your approach to dealing with difficult people in a tactful but firm manner.
Please explain why this job interests you, what skills you would bring to the position, and how your past experience will benefit you on this job.
In what type of work environment are you most successful? What roles and traits do you bring to a work team? Describe whether you are a self-starter, or prefer close supervision/guidance.
Bozeman, City of (MT)
121 N. Rouse Ave.
Bozeman, Montana, 59715