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Montana State University Program Coord II in Bozeman, Montana

Position Details

Announcement Number STAFF - VA - 21376

For questions regarding this position, please contact:

Search Support at or 406-994-6468.

Classification Title Program Coord II

Working Title Program Coord II

Brief Position Overview

Unique opportunity to work within University Student Housing in this exciting and dynamic department at Montana State University!

Position Number 4N0360

Department Residence Life Administration

Division Auxiliary Services

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation Exempt from Collective Bargaining

FTE 1.0

Benefits Eligible Eligible

Salary $15.14 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Hourly

If other, please specify

Recruitment Type Open

General Statement

University Student Housing ( manages eleven residence hall communities that are the home of up to 4700 students while they attend MSU . There are associated break housing and summer housing programs that are managed by the Break/Summer Housing Coordinator throughout the year.

Duties and Responsibilities

Reporting to the Associate Director-University Student Housing, the Break/Summer Housing Coordinator is responsible for actively managing the Break Housing and Summer Housing Operation programs’ administrative processes and associated staff. This position will also assist in reviewing and verifying housing application eligibility.

  • Steers and drives the direction of preparations, execution, and wrap-up/transitions for both programs

  • Manages the administrative processes and occupancy for both programs (sample of the wide range of duties: room assignments to verifying room charges to coordinating hall contract releases to creating and submitting facility work orders etc.)

  • Ensures the residence hall front desk environment is a welcoming yet professional space that provides special services to guests/residents

  • Oversees all summer billing and related accounting

  • Supervises, trains, schedules and oversees related staff (5-6 direct reports, up to 25 desk personnel in the academic year, and up to 75 desk personnel during the summer)

  • Manages the desk schedules and supervision of desk clerks

  • Coordinates and facilitates transitional periods around occupancy

  • Ensures a safe and secure environment for guests/residents

  • Manages the transitional summer periods along with the daily conference turnover

  • Cross-trained to provide support as needed during the academic year at a residence hall front desk

  • Verifies housing application eligibility for residence halls and apartments

  • And actively participates as part of the team while performing other duties in support of the department’s mission

    Required Qualifications – Experience, Education, Knowledge & Skills

  • Progressively responsible administrative experience in a busy office setting successfully managing multiple priorities or an equivalent combination of relevant education and experience.

  • Proficient experience using computers and various software packages.

  • Leadership/Supervisory experience coordinating and directing the work of others.

  • Customer service experience dealing effectively and diplomatically with a variety of people that may include handling difficult customer service situations.

    Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Bachelor’s Degree

  • Experience working in a database environment.

  • Demonstrated skills managing through stressful situations.

    The Successful Candidate Will

  • Accurately perform duties in a high traffic office environment with frequent interruptions

  • Efficiently complete work while meeting varied deadlines in a timely manner

  • Work effectively and efficiently in close cooperation with all staff in a team-oriented environment

  • Demonstrate excellent communication skills

  • Provide excellent customer service at every point of contact

  • Acquire new skills/knowledge on the job and be able to apply them rapidly

  • Be able to operate work related equipment and software

  • Excellent researching and problem solving skills

  • Follow and explain policies, and procedures

  • Manage difficult situations appropriately and professionally and demonstrate excellent conflict resolution skills

  • Consistently exercise initiative and good judgment

  • Prioritize and organize workload

  • Exhibit a strong sense of self-motivation and self-management

  • Have excellent attention to detail, accuracy and timeliness

  • Adapt to changing priorities

  • Maintain thorough records along with confidentiality of information

  • Share job duties with co-workers as needed

  • Represent the department to others in a professional and courteous manner

    Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

  • Occasionally assists with trouble shooting as needed outside of regular shift/business hours.

  • 40hours/week with the work schedule shifting depending on academic and conferencing schedule.

    Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

  • Normal office environment.

  • Work for long periods of time at a computer or talking on the telephone.

  • Navigate campus and all campus housing communities

    This position has supervisory duties? Yes

    Number of Vacancies 1

    Desired Start Date Upon completion of a successful search.

    Position End Date (if temporary)

    Open Date

    Close Date

    Applications will be:

Screening of applications will begin on August 4, 2021; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

For questions regarding this position, please contact: Search Support at or 406-994-6093.

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples ( .

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU ’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: ( .