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Bozeman Health Release of Information Clerk (0.9 FTE) in Bozeman, Montana

Position Summary:

Release of Information Clerk releases paper and electronic medical records in accordance with healthcare, patient, and third-party requests, following applicable state and federal laws and HIPAA regulations. Works with protected information in a conscientious manner while releasing medical records in an efficient, effective and accurate manner.

Minimum Qualifications:

  • High School Diploma or Equivalent

  • Customer Service experience

  • Preferred: Medical Records or Release of Information experience

  • Preferred: HIPAA experience

Essential Job Functions:

  • Process requests for access or release of information using the corresponding Protected Health Information(PHI)

  • Reproduce requested information in accordance with the authorization and/or legal requirements

  • Document and track the completion of each request utilizing the release of information tracking application

  • Greet customers and answer telephones

  • Assist patients with exercising their rights under HIPAA regulatory guidelines for requesting amendments, restrictions, or accountings of disclosure.

  • Manage electronic filing of Advance Directives, POLST, Living Will, Guardianship documents and EMR provider dictionary

  • Update Master Patient Index (MPI)

Knowledge, Skills and Abilities

  • Demonstrates sound judgement, patience, and maintains a professional demeanor at all times

  • Strong interpersonal, verbal and written communication skills

  • Exercises tact, discretion, sensitivity and maintains confidentiality

  • Computer applications, MS Office, EMR, internet applications and standard office equipment

  • Detail oriented, organizational skills and the ability to prioritize

  • Ability to analyze, organize and prioritize work while meeting multiple deadlines

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.

77212200 HIM Production

Working at Bozeman Health is more than just a job--it's a commitment to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time. In every role, our employees are inspired by their ability to care for our community and our Culture of Excellence guides each employee to be a high performer, engage in transparent and timely communication, demonstrate dynamic learning and teaching, excel through change, express gratitude and experience joy.