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Job Information

Montana State University Student Labs - User Support Associate Pool in Bozeman, Montana

Position Details

Announcement Number STAFF - VA - 19320

For questions regarding this position, please contact:

Cathy Moberg HDI - SCA Ph: 406-994-4942

Classification Title Student

Working Title Student Labs - User Support Associate Pool

Brief Position Overview

Students who enjoy technology-related questions! Submit your application, for consideration when UIT Student Labs jobs are available.

Position Number 4S6885

Department UIT Global Student Labs

Division To Be Determined

Appointment Type Student

Contract Term Academic Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation Exempt from Collective Bargaining

FTE

Benefits Eligible Not Eligible

Salary $9 per hour

Contract Type Student Worker

If other, please specify

Recruitment Type Open

General Statement

The Montana State University Information Technology Department ( UIT ), and Student Computer Labs, regularly employ student workers, as User Support Associates (USAs). These student employees provide assistance with computer-related issues, for MSU students, staff, and faculty. USAs work primarily at the UIT ServiceDesk, but may be assigned additional tasks at various locations across campus. For a full list of Student Labs computer rooms and other information, see http://studentlabs.montana.edu

Duties and Responsibilities

Required Qualifications – Experience, Education, Knowledge & Skills

  • Excellent customer service and communication skills (both written and oral)

  • Ability to problem solve independently, with a motivation to learn Montana State’s inner workings to better assist students and staff

  • Proficiency in Microsoft Office

  • Basic knowledge of Windows and Mac Platforms

  • All applicants must be available for 2 semesters or more due to training requirements

  • All applicants must be able to commit a minimum of 12 hours a week (We are open over 50 hours a week and will work with your student schedule.)

    Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Experience troubleshooting WiFi connections

  • Experience using mobile devices, such as laptops, tablets, cell phones

  • Computer-related experience: software, hardware, and/or networking skills.

    The Successful Candidate Will

    Position Special Requirements/Additional Information

    Physical Demands

    This position has supervisory duties?

    Number of Vacancies

    Desired Start Date

    Position End Date (if temporary)

    Open Date

    Close Date

    Applications will be:

    Special Instructions

    Diversity Statement

    Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples (http://www.montana.edu/hr/dualcareer.html) .

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; recruitment@montana.edu .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU ’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: http://www.montana.edu/hr/disability_accommodation/complaints_grievances.html (http://www.montana.edu/hr/disability_accommodation/complaints_grievances.html%20) .

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