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Job Information

Montana State University Student Loan Services Coordinator in Bozeman, Montana

Position Details

Position Information

Announcement Number STAFF - VA - 23174

For questions regarding this position, please contact:

Joe Young at (406) 994-5537 or

Classification Title Financial Aid Spec II

Working Title Student Loan Services Coordinator

Brief Position Overview

Great opportunity in Student Accounts to perform a variety of customer service, analytical, accounting, and compliance duties in support of students with campus-based loans.

Position Number 4M0887

Department Student Accounts

Division University Business Services - Financial Services

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary Starting at $22.28 per hour, commensurate with experience, education, and qualifications.

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

University Business Services ( UBS ) provides accounting and business services for the instructional, research, and administrative components of Montana State University. As part of the UBS team, the Student Accounts Office assists students in meeting their financial obligation to the University.

Under the supervision of the Director of Student Accounts, the person in this position performs a variety of customer service, analytical, accounting, and administrative duties in support of the Loan Service Center.

Duties and Responsibilities

  • Servicing and maintaining the Perkins and Health Professional loans from the time borrowers leave MSU until the loans are paid in full.

  • Approving cancellations and deferments of loans.

  • Following due diligence requirements of the U.S. Department of Education and the U.S. Department of Health and Human Services in the collection of loans.

  • Responding to borrowers’ questions by phone, letter or direct contact.

  • Taking payments and posting to the loan servicer’s system.

  • Assigning accounts to collection companies and the U.S. Department of Education.

  • Negotiating repayment agreements.

  • Performing reconciliation of loan accounts between the Banner system general ledger and the loan servicer’s detail system on a monthly basis, and processing monthly journal entries.

  • Ensure compliance with U.S Department of Education repayment notification requirements.

  • Reconcile monthly student refund checks which have stale dated.

    Required Qualifications – Experience, Education, Knowledge & Skills

  • Bachelor’s degree in Business or related field and progressively responsible administrative experience which includes record keeping duties and providing customer service to the public or an equivalent combination of relevant education and experience.

  • Demonstrated experience managing, monitoring and reconciling fiscal records.

  • Demonstrated experience providing customer service in an office or professional setting.

  • Demonstrated experience using spreadsheet, word processing, and e-mail software. Experience with systems and various software packages.

    Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Relevant knowledge of state and university business procedures and Ellucian Banner software.

  • Relevant knowledge of student financial aid or federal rules and regulations governing student loans OR experience with other federal or state compliance procedures.

  • Demonstrated experience with Microsoft Office Excel, Word, and Outlook are preferred.

    The Successful Candidate Will

  • Demonstrate analytical and problem-solving skills including identifying and correcting errors.

  • Work effectively both independently and in a team oriented environment with minimal supervision.

  • Competently organize and prioritize multiple work assignments, meeting deadlines, and adapting to changing priorities while maintaining a positive, effective and professional approach in a busy and sometimes stressful environment.

  • Interpret, explain, and maintain compliance with policies and procedures.

  • Consistently exercise initiative and good judgment.

  • Effectively operate work related equipment.

  • Communicate in a positive, effective, and friendly manner with co-workers and the public, in person, by phone or through business correspondence.

  • Establish and maintain effective working relations with co-workers and the public in a team-oriented environment.

  • Will maintain confidentiality of records and information.

  • Represent the University Business Services Office and its programs to others in a professional and courteous manner.

    Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon completion of a successful search.

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on November 30, 2022; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: