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Job Information

Montana State University Student Support Services Coordinator for Distance Learners in Bozeman, Montana

Position Details

Announcement Number STAFF - VA - 21146

For questions regarding this position, please contact:

Ashley Irion at 406-994-5524 or

Classification Title Program Mgr

Working Title Student Support Services Coordinator for Distance Learners

Brief Position Overview

The Student Support Services Coordinator for Distance Learners leads a collaborative effort across multiple offices to ensure and improve student support services for MSU students who do not attend classes on campus. The position is responsible for specific enrollment processes and communications for distance learners managed through the Office of the Registrar while leading campus-wide efforts to ensure MSU’s student support services are available to MSU distance learners.

Position Number 4M1976

Department Registrar's Office

Division Division of Student Success

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $17.21 - $20.895 per hour, commensurate with experience, education and qualifications. Rate of pay will be determined by the staff compensation plan. For questions, contact

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

General Statement

The Registrar’s Office is a central component of the academic mission of Montana State University, facilitating and documenting teaching and learning across campus. As the official custodian of student academic records, the Office of the Registrar is legally required to maintain past, present, and future unabridged academic records. The Registrar’s staff publishes the college catalog, maintains and enforces the rules therein while facilitating campus activities necessary for student-registration, creation and maintenance of academic records, certification of eligibility for associate and baccalaureate degrees, determining resident fee classification for tuition purposes, scheduling all academic classes and classroom facilities, maintaining processes and providing support for academic grading and advising, verification of enrollment and degrees awarded, planning and directing commencement ceremonies, and determining eligibility for student participation in athletics, extracurricular and honor society activities. The Registrar’s Office establishes a singularly unique relationship with students over the passage of an academic career. Beginning with new student orientation, interactions are maintained with continuing & returning students during enrollments and graduation, and those relationships reinforce a reliable connection and resource for alumni who request official verification of academic records, degree(s) earned and/or transcripts.

Duties and Responsibilities

  • Lead efforts to provide student support services to all MSU students who enroll in MSU courses and programs but are not attending in-person or on-campus.

  • Collaborate with stakeholders (including Academic Technology & Outreach and Center for Faculty Excellence) across campus to prioritize student-service process needs and appropriate solutions for eLearning students.

  • Assess accessibility of forms, websites, platforms, etc., related to student-services to ensure all students can access information and systems.

  • Develop and promote eLearning student-services best processes and practices to support a growing eLearning community.

  • Establish, implement, and promote mechanisms to integrate distance students into the campus community.

  • Participate in discussions and advise on technology trends and solutions.

  • Coordinate, manage, and update clear and accurate communications to students, faculty and advisors regarding eLearning business and student-service policies and procedures.

  • Develop and implement eLearning business and student-service processes with intention to scale to all students.

  • Oversee enrollment processes for students at a distance including SeamlessMSU and national and international student exchange programs.

  • Perform the data entry and registration processes for SeamlessMSU and exchange students.

  • Facilitate communication across MSU 4-campus SeamlessMSU effort and assist in related OCHE initiatives.

Required Qualifications – Experience, Education, Knowledge & Skills

  • Bachelor’s degree or higher in business, technology or related field, or an equivalent combination of education and experience.

  • Demonstrated experience in project management or coordination experience.

  • Experience providing support services related to technology use.

  • Experience coordinating operations between technical and non-technical constituents.

  • Experience leading or managing a team.

Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Advanced degree in business, technology, or related field.

  • Demonstrated experience managing information systems projects.

  • Experience working in the higher education industry.

  • Experience managing programs or organizational initiatives.

The Successful Candidate Will

  • Possess excellent written and verbal communication skills.

  • Possess demonstrated working knowledge of database principles, structures, and logic and the ability to troubleshoot and guide solution on both technical and functional operational fronts.

  • Possess demonstrated ability to provide excellent customer service and practice interacting with internal and external customers.

  • Represent the Office of the Registrar and Montana State University and its programs to others in a professional and courteous manner.

Position Special Requirements/Additional Information

Bozeman based in-person position

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Number of Vacancies 1

Desired Start Date Upon successful completion of a search.

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on January 20, 2021; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .