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HRDC IX Youth System Navigator in Bozeman, Montana

Youth System NavigatorYouth Development · Bozeman, Montana

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DepartmentYouth Development

Employment TypeFull-Time Regular


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Human Resource Development Council is an Equal Opportunity Employer. We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.

Job Opening Date: September 15, 2020

Anticipated Start Date: October 19, 2020

Job Closing Date: October 19, 2020

Job Status: This is a full time position (40hrs/wk)

Wage: $16.50/hour

General Summary of Purpose of this Position:

This position identifies and assists youth between the ages of 16-24 in Gallatin, Park, and Meagher counties, who are experiencing homeless or at risk of homelessness. Organizes and provides a variety of housing and supportive services through a collaborative partnership that walks the various systems emerging adults interact with on the journey to long term housing stability.

Specific Duties and Responsibilities:

Duty Statements. This position has the following duties and responsibilities. They are listed starting with the most important. This listing does not include minor duties which constitute less than 5% of the position’s time, unless such duties are significantly important or critical to the success of the position. Each of the duties listed below is considered an essential function of this job. (Essential functions are those functions that the employee must be able to perform unaided or with the assistance of a reasonable accommodation. Regular and predictable work schedule and attendance are considered essential functions).

Primary Job Duties & Responsibilities

Systems Navigation & Case Management

  • Provide customer service for youth who are experiencing or at risk of homelessness and are in need of HRDC and partner services.

  • Demonstrate knowledge of all HRDC and local resources; provide referrals and direction to appropriate HRDC and partner agency services.

  • Actively involve emerging adults in specifying their needs, establishing goals, and courses of action to attain desired outcomes.

  • Use community resources to develop a unique strategy for youth to achieve goals.

  • Directly facilitate completion and/or processing of client applications for both HRDC and partner supportive services and housing programs.

  • Understand youth housing resources and coordinate housing efforts with Housing Department colleagues and service providers.

  • Assists emerging adults in completing housing search activities.

  • Participate in the community coordinated entry system.

  • Provide necessary efforts to ensure wellness, safety, and equity for all cultures and ethnicities; and enforce policies and programming that affirm, support, and value diversity, including LGBTQ+ individuals, families, and communities.

  • Maintain appropriate youth case notes and files, both on paper and electronically using required resources, submit purchase orders for supportive services and track time spent with participants,

  • Maintain balanced client empathy and role model healthy boundaries in relationship with youth

  • Exercise good judgment within funding availability

Assessment & Eligibility Determination

  • Conduct customer intake interviews.

  • Assess, arrange, monitor, and evaluate emerging adult needs for housing and supportive services; determine appropriate program referral and placement.

  • Verifies information provided by applicants.

  • Maintain regular contact to determine if services are being delivered as planned and/or services adequately meet needs; reassess customer circumstance to determine if situations have changed and revise plan of services accordingly.

  • Assessing imminent danger and utilizing tools to evaluate risk.

  • Utilize tools to understand individual youth needs, provide customized support and measure outcomes.

  • Maintain appropriate paper and electronic case notes and filing systems.

  • Ensure customer files meet funding compliance regulation, including proper documentation and reporting requirements.

  • Complete required forms and reports within the time frame specified by individual program requirements.

  • Process payment requests, when applicable, for supportive service assistance and coordinates the required documentation.

  • Assess the effectiveness of the existing system and refine as required.

  • Demonstrate knowledge of all HRDC housing and youth assistance programs.

Collaboration & Communication

  • Identify, develop and maintain a strong and effective working relationship with area service providers, partners and local school districts to ensure quality wrap-around services.

  • Work closely with HRDC’s Economic Development and Housing teams to collaboratively provide a wrap around service delivery model for youth experiencing homlessness.

  • Be a key member of an effective Youth Street Outreach system.

  • Perform other duties as required by Program Coordinator including assistance with daily operations of housing programs and the provision of direct customer service in addressing general housing related inquiries.

  • Communicate both personally and impersonally through oral or written directives and memoranda.

  • Communicate clearly and disseminate information to the public and strategic partners about the programs and services offered and actively promote the work HRDC is doing to mitigate the impact of Youth homelessness.

  • Attend appropriate meetings, workshops, conferences and training as directed

  • May support youth mentors involved in the YDHP program

  • Represent values of the Agency and department in community interactions

Knowledge Skills and Abilities

Required Travel:

  • This position will primarily serve youth located in Bozeman. Youth in Gallatin, Park and Meagher counties may also be supported

  • This position requires the incumbent to travel to see and support emerging adults

Language Skills:

  • Ability to read, interpret, and write routine reports and correspondence

  • Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities

  • Ability to interpret program manuals and guidelines, federal regulations and present findings in public settings

Mathematical/ Money Handling Skills:

  • Add, subtract, multiply, and divide simple numbers, compute rate, ratio, and percentages

  • Personal budgeting skills

  • Ability to monitor expenditures of enrolled students

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

  • Ability to define problems collects data, establish facts, and draw valid conclusions

  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Computer Skills:

  • Words per Minute Computer Keyboard Required : Demonstrate Proficiency

  • 10-Key Strokes per Minute Data Entry Required: Demonstrate Proficiency

Specialized Office Equipment:

+ + Operate 10-key Adding Machine to add, subtract, divide, or multiple numbers.

  • Operate Multi-line Phone to place, receive or transfer calls or to retrieve voicemail messages.

  • Other (Specify): Copier, scanner, postage machine.

Computer Software and Operating Systems

  • Utilize computer Spreadsheet to input, format and edit data and save, print or transmit data

  • Utilize computer Word Processing to input, format and edit documents and save, print or transmit documents

  • Utilize computer Internet/ E-Mail to access, send, retrieve, save, print or transmit documents, or data files

  • Operate Personal Computer with Windows operating system to start programs, input, format and edit data files and print or transmit data

  • Utilize proprietary, custom or online programs or data bases to input, format, and edit data and save, print, or transmit data. Specify Software: HMIS, CES, Counselor Max, CaseWorthy, and Google Drive

HRDC, Professional or Governmental Policies and Regulations:

  • State or Federal Regulations or Laws: Child Labor Laws, HUD, MDOC, EFSP, Fair Housing, and DPHHS

  • HRDC Policies and Procedures

Drivers Licenses Required for Performing this Position:

  • Montana Class D Driver License

  • Reliable vehicle and appropriate insurance are required

Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:

  • All State and Federal certifications required per funding sources must be obtained within 6 months of requirement. Failure to obtain certification can result in termination of employment.

Licenses or Certifications That Would Be Useful but Are Not Required:

  • CPR and First Aid, Trauma Informed Care, Youth Mental Health First Aid USA

Other Required Knowledge, Skills or Abilities:

  • Ability to effectively work and communicate in a positive manner with at-risk youth from all socio-economic groups

  • Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services

  • Ability to work with minimal supervision and effectively manage workflow

  • Ability to present self and organization in a positive and professional manner

  • Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants

  • Ability to demonstrate a strong commitment and patience in helping people succeed in innovative training programs, re-orient their lives and enable them to make a difference in their community

  • Demonstrate knowledge of community resources and partner agencies

  • Ability to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staff

Essential Physical, Mental and Emotional Requirements of this position:

The following physical, mental and emotional abilities are considered essential to perform the duties listed above:

  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.

  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

  • The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.

Education and Experience:

Education:The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:

  • Bachelor’s degree in Psychology/Social Services/Education or related field, from a four-year college or university is preferred

Experience:The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:

  • Minimum of two years of experience working with youth aged 14-21 or working with vulnerable populations, which required case management methods, procedures, and practices required by program regulations


Supervision Received:

  • This position operates under general supervision.

  • The incumbent’s work is primarily assigned by daily workflow and operations.

  • The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.

This position supervises the following position(s):

  • None

This position has the following supervisory responsibilities:

  • Assessment of participant outcomes


Impact of Decisions and Errors Made by Position:

  • Decisions, final recommendations and/or errors primarily affect students enrolled in youth development

Judgment Required to Make Decisions:

  • Requires considerable judgment to work out programs and approaches to major problems and, in general, perform duties wherein recognized general principles may be inadequate to determine the best procedures to follow or the optimum decision in all cases.

Exception Authority:

  • This position does not have authority to authorize exceptions to Program Policy or Procedure

Financial Responsibility

  • This position is authorized to prepare--documents and forms:

  • Prepares vendor claims for Program Manager approval;

This position is authorized to sign the following documents and forms:

  • None

Personal Contacts

The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:

  • Daily interaction with the public or consumers

  • Interacts with program managers, executives, HRDC boards and/or committees several times a year

  • Interacts with representatives of other service providers on a weekly or more frequent basis

  • Interacts with funding agencies to provide information or exchange facts annually

  • Interacts with governmental compliance or auditors to provide information or exchange facts annually


  • The incumbent has full and complete access to Youth Development department related reports, records and files where utmost confidentiality and judgment is required.

Working Conditions

The incumbent is exposed to the following unusual, potentially hazardous or unpleasant working conditions

+ + Works in temperature controlled office environment.

  • Weekly or more frequent operation of a motor vehicle under all weather conditions.

  • Weekly or more frequent exposure to angry or violent participants or volunteers.

  • Monthly or less frequent exposure to risk of injuries that may result in a permanent disability or death (possibility of having a car accident).

  • Occasional travel is required for training.