Town Pump HOTEL GENERAL MANAGER - BELGRADE HOLIDAY INN EXPRESS & SUITES in Butte, Montana
HOTEL GENERAL MANAGER - BELGRADE HOLIDAY INN EXPRESS & SUITES
Date:Jul 19, 2021
Location: Butte, MT, US, 59714
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Hotel General Manager
Belgrade Holiday Inn Express
309 W. Madison Ave.
Lead our award-wining hotel team in a beautiful, successful environment, while enjoying excellent benefits! The Holiday Inn Express Belgrade is a member of the Town Pump Hotel Group.
Summary: Provide day-to-day leadership and direction to maximize financial returns, drive development of team members, create and maintain a unique guest experience, execute on brand standards and build awareness of hotel and Town Pump in the local community.
The Town Pump Hotel Group is committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:
Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.
Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.
Take ownership and play your part to get things done, to make things easier for guests and your employees.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) required; Bachelor’s degree preferred. Two years’ management experience required, two years or more as a hotel GM preferred.
Must be fluent in English. Ability to read and comprehend simple instructions and correspondence. Ability to write simple correspondence. Must have ability to communicate both verbally and in writing with guests, vendors, team members and department heads.
Must possess experience in the following software: MS Office, hotel Property Management Systems, and company computer-based software, PDI.
Valid Montana Driver’s License.
Certified Hotel Administrator certification a plus.
Must have a warm and pleasant demeanor.
Must display a high degree of pride and integrity in job performance.
Must be able to learn and comprehend all company policies pertaining to his or her position and employment.
Must be confident and comfortable in a leadership role.
Must be a self-starter, have good judgment, and possess the quality of adaptability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for hiring, training and orientation of new staff members. Oversee any salary, disciplinary or staffing/ human resources-related actions in accordance with company rules and policies.
Implements programs that drive improvements in team member engagement and are aligned with the brand service behaviors. Develop, implement, and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Tours the property on a daily basis and performs property inspections to maintain cleanliness and general maintenance of the hotel.
Makes time to interact with guests, solicit feedback and build relationships.
Drives improvement in guest satisfaction goals. Collaborates with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Maintains compliance with all required brand standards, behaviors, and license agreement mandates.
Responsible for equitable administration of company policy as it relates to all employees.
Responsible for evaluating and motivating all supervisory personnel as well as leading weekly supervisor meetings.
Responsible for evaluating market and providing input in establishing room rates and wages and benefits.
Prepares annual budget and sales and marketing plans to accurately forecast and achieve needed operating results.
Utilizes financials to drive revenues, future profitability, and maximize return on investment. Lead capital plans to maintain or better the property’s market leadership position.
Conducts a weekly or bi-weekly revenue management meeting with key staff.
Conducts a monthly all-staff and safety meeting.
Attends all Department Staff meetings and presents any pertinent information to staff.
Responsible for reporting and distribution of payroll, purchase orders and invoices.
Ensures a safe and secure environment for guests, team members, and hotel assets in compliance with Town Pump’s policies and procedures.
Oversees the sellingof the property to companies, groups, and organizations as well as actual booking and planning of meetings, set-up, and follow through with groups in house. Performs sales call requirements as needed.
Assists in all inventories, evaluations of stock on hand, and requisitions supplies or places local orders. Will negotiate or bid services of outside vendors and evaluate vendor performance.
Completes and/or verifies all reports submitted to the Corporate Office, as well as analysis of previous day’s audit. Prepare end of month reports.
Acts as a public relations representative to raise awareness of hotel and brand in local community.
Handles complaints or requests from guests in the form of letters, emails, phone calls, via social media, or in person.
Assumes responsibility in all departments where heavy workload exists. These areas may include, but are not limited to, front desk, maintenance, and housekeeping.
Works and communicates with staff and Corporate Office Management.
Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
Matching 401k plan, up to 6% dollar-for-dollar
3% Profit Sharing Plan
Health Insurance (employee-paid premiums)
Nearest Major Market:BozemanNearest Secondary Market:Montana Job Segment: Housekeeping, General Manager, Hotel, Manager, Hospitality, Management