Western States Equipment Company Rental Equipment Lead Technician in Butte, Montana
Supervises employees. Performs annual performance review and determines compensation increases. Administers discipline; authority to hire and terminate employees.
Schedules work based on Rental Coordinator rental schedule, which includes future and current rental needs, work order status, preventative maintenance schedules, and annual machine inspection schedules. Completes operational inspection of all rental machines and decides if repair will be done by Rental or will be sent to the Service Department. Works directly with Service for efficient scheduling of repairs to maintain optimum rental availability.
Researches machine warranty status and schedules warranty repairs with service.
Uses troubleshooting methods to repair and diagnose machine failures and perform repairs. Performs repairs in the field, shop, or at customer locations which can include overtime. Adheres to all customer requirements while on job site.
Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs. Solves any customer issues or disputes. Refers issues to CRS Regional Manager as needed.
Performs repairs on Allied equipment for customers, and orders parts as needed.
Completes documents for rental closeout upon return.
Maintains rental yard in a neat and orderly fashion.
Assists customers with loading and unloading of rental equipment.
Changes machine attachments and verifies proper operation before renting.
Uses service manuals, STW, SIS and parts books effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
Maintains safe working conditions and insures that employees follow proper procedures.
Assists and mentors technicians in learning new skills.
Adheres to all customer care standards.
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
Serves as a team member in support of Western States' strategic programs, projects, and initiatives.
Work within and promote corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
Excellent customer service skills.
Ability to self-schedule and perform duties with minimal supervision required.
Ability to quickly assess situation and make logical decisions.
Knowledge and use of Microsoft computer products or other comparable systems required.
Ability to learn and use SIS, Microsoft A/X, ET, and STW.
Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
Ability to work overtime with minimal notice required.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Associates Degree or technical training from an accredited vocational school preferred.
Five years minimum experience working on heavy equipment with hydraulic, engine and power train experience required.
Comprehensive knowledge on how to read schematics, troubleshoot, disassemble, assemble, remove and install machine components and systems required.
Minimum of one year previous lead or supervisory experience preferred.
Must be able to communicate (speak, read, comprehend, write in English).
Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
Must be able to meet all safety requirements for applicable safety policies.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities