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VCA Amherst Animal Hospital Veterinary Client Service Specialist in Butte, Montana

Veterinary Hospital Client Service Specialist Patient care is our
priority and pets are our passion.  Amherst Animal Hospital is a full
service, AAHA accredited practiceand we are looking for a Client Service
Specialist that shares our passion for pets to join our team.  Why are
we different from other veterinary hospitals?   We are AAHA-Accredited
We have 5 veterinarians on staff with over 90 years of experience We
have a large, loyal client base.  Many families have been coming to us
for 3 generations We have been serving the pets of southwest Montana for
over 31 years We are dedicated to giving back to our community that
supports us We place an emphasis on staff education by providing an
educational based environment We are a team oriented hospital that
depends on each team member in order to deliver the best patient care
possible.  Our CSRs lead the client care team and your client service
skills will be fully utilized. Why We Need You As the face of Amherst,
the Client Service Representative sets the tone for the practice as we
build and maintain each customer's trust and confidence in our
abilities.   The CSR is the pivot around which the hospital operates and
is responsible for: • Customer service functions, including: greeting
visitors, answering telephones, and guiding clients and their pets to
exam rooms. • Scheduling and confirming appointments. • Placing outbound
calls for follow-ups and reaching out to prospective clients. •
Presenting and explaining fees, including processing payments. •
Recommending, selecting, and obtaining products and services, including
prescriptions. • Answering questions regarding products and services,
including educating clients on general animal husbandry and non-medical
pet care (i.e., heartworm prevention, housebreaking, and flea & tick
control). • Managing medical records, charts, reports and
correspondence. • Hospital maintenance (including removal of animal
waste) and ensuring that facility is neat and clean at all times—both
inside and outside. This position is full time, 30-40 hrs/week,
Monday-Friday and rotating Saturdays. Hours vary between 7:15 am and
6:00 pm. We offer competitive compensation and great benefits for
eligible employees, including medical/dental, generous personal pet care
discounts and more!