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Nomad Global Communication Solutions Technical Writer - Columbia Falls in Columbia Falls, Montana

Position : Technical Writer

Division: People + Development

Department: Workforce Development

Schedule: Full-Time

Reports To: Workforce Development Manager

Overview: Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We seek a candidate that is self-inspired to learn and demonstrates a high degree of customer service while positively contributing to our team.

The Technical Writer is responsible for creating, editing, and maintaining documentation to support Team Member training and professional development. This role involves producing clear, concise, and user-friendly materials such as manuals, guides, online help content, and training modules. The writer collaborates with subject matter experts, instructional designers, and stakeholders to ensure content accuracy and relevance.

Essential Functions / Responsibility:

  • Documentation Creation and Maintenance:

  • Develop and update training manuals, user guides, and instructional materials.

  • Create online help content, FAQs, and troubleshooting guides.

  • Content Collaboration:

  • Work with subject matter experts (SMEs) and instructional designers to understand technical aspects and develop training materials.

  • Editing and Proofreading:

  • Review and edit content for accuracy, clarity, and consistency.

  • Ensure all materials meet company standards.

  • Content Organization and Management:

  • Organize and structure content logically for ease of use.

  • Manage version control and documentation updates.

  • Research and Analysis:

  • Research industry trends and best practices.

  • Analyze user feedback to enhance content effectiveness.

  • Content Delivery:

  • Format and publish documents in various formats.

  • Ensure accessibility and usability of training materials.

  • Training Support:

  • Assist in developing e-learning modules and interactive training content.

  • Support trainers in delivering effective training sessions.

  • Quality Assurance:

  • Conduct usability testing to meet user needs.

  • Implement user feedback for continuous improvement.

  • Project Management:

  • Manage documentation projects, timelines, and deliverables.

  • Prioritize tasks and handle multiple projects simultaneously.

  • Compliance and Standards:

  • Ensure documentation complies with regulations and industry standards.

  • Maintain confidentiality and data security in documentation practices.

    Basic Knowledge Desired:

  • Understanding of technical writing standards and methodologies.

  • Proficiency in creating user-friendly documentation.

  • Experience with documentation tools and content management systems.

  • Knowledge of adult learning theories and instructional design models.

  • Strong communication, research, and collaboration skills.

  • Ability to manage projects and meet deadlines effectively.

    Physical Demands:

  • While performing the duties of this job, the employee will be required to use hands and arms operate multi-media equipment.

  • The employee is frequently required to stand, walk, climb, hear, and talk. Sitting may be for an extended period of time.

  • The employee must frequently lift and/or carry up to 25 pounds and occasionally lift and/or move up to 50 pounds. Anything heavier than 50 pounds will require two people to lift / carry.

  • Specific vision abilities required by this job including manual dexterity, close vision, distance vision, peripheral vision, depth perception, and the ability to distinguish individual colors.

    Working Environment:

  • Professional office environment with regular interaction with visitors, clients, team members, and vendors.

  • Typical indoor office environment, long periods of computer-related work, constant interruptions, and high levels of stress at times. The work environment is a partially environmentally controlled indoor environment. Depending upon the time of year, temperatures can fluctuate between 60F and 100F but is typically around 70F. There are times when working outside will be required.

  • The employee may be subjected to noise levels, ranging from low volume to loud and will be required to wear provided safety hearing devices from time to time, which will be provided.

  • There is some exposure to strong odors and fumes.

  • All Team Members must wear provided OSHA approved eye protection at all times in manufacturing areas. The employee will be required to wear provided safety eyewear throughout the performance of their duties.

    Qualifications & Experience:

  • Bachelor’s degree in Technical Writing, Communications, English, or related field.

  • 3-5 years of proven experience in technical writing or instructional design.

  • Experience in workforce development or employee training preferred.

  • Proficiency in Microsoft Office, Adobe Acrobat, and content creation tools.

  • Familiarity with CMS and version control systems.

  • Strong portfolio demonstrating effective documentation and training materials.

    Nomad GCS is an equal opportunity employer, (EOE,) and voluntarily follows affirmative action guidelines. As an equal opportunity employer, Nomad GCS does not discriminate in its employment decisions on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable state and local laws.

Department

78-Workforce Development

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

$27 hour w/ benefits

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