Veterans Affairs, Veterans Health Administration Supervisory Program Specialist in Fort Harrison, Montana
Summary The incumbent is assigned as the Supervisor for Enrollment, Eligibility, Registration, Decedent Affairs. The primary responsibility encompasses three key functions: facilitating all administrative aspects of the enrollment process; health benefits eligibility determinations; and related aspects of health benefits administration. Responsibilities Monitoring, Reporting, and Analysis Incumbent is responsible for the Enrollment Program to include all administrative processes, health benefits eligibility determinations and all aspects of the health benefits package. Incumbent performs technical activities involved with screening, processing, and assisting Veterans, non-Veterans, and beneficiaries seeking multiple medical treatment benefits. As the Enrollment Coordinator, the incumbent will be responsible for establishing procedures to ensure all "front-line" employees involved with Veteran patient contact during the intake and enrollment process receive periodic training and regular status briefings on the enrollment process and health benefits administration. This position is referred to as the subject matter expert on all enrollment administrative issues for clerks, medical staff, first-line, middle and senior facility management officials of MTVAHCS. The incumbent will be responsible for coordinating the implementation of all enrollment software changes to Veterans Health Information Systems Technology Architecture (VistA) with the local Information Resource Management Staff and the Business Office Program Integrator (BOPI). The incumbent will be responsible to develop program materials, i.e. Standard Operating Procedures (SOPs), Station Policy, and relay content to clerical staff assigned throughout MTVAHCS. Incumbent provides oversight on VA eligibility and sharing agreements for lodging contract service utilized throughout MTVAHCS and consistently demonstrates sound knowledge of federal related laws, VA policies, guidelines, and other regulations. The knowledge is necessary for determining eligibility for VA health care benefits, the Uniform Benefits Package, and VA national Enrollment and non-Veteran and/or sharing agreement benefits. Coordinates inpatient/outpatient activities and administers a variety of Veteran/patient entitlement and benefit programs. Training The incumbent is responsible to independently develop, administer, and maintain training materials on all aspects of Eligibility. Training of current multi-disciplinary staff in all patient areas on the process of administering means test; conduct ongoing formal training for frontline HAS staff in all facets, including registration, intake, Decedent Affairs, Lodging Beneficiary Travel and VistA software use for eligibility to include training on eligibility requirements for the National Guard and local VSO offices. Responsible for implementing communication and education activities at the local level to disseminate enrollment and health benefits eligibility information (i.e., special programs such as combat Veterans, women Veterans, environmental exposure, display of enrollment posters, handouts, and other information material, etc.). Supervisory Duties Incumbent is responsible for the direct supervision of one (1) GS-0343-9 Program Analyst, one (1) GS-0343-9 Program Assistant (My HealtheVet Coordinator), one (1) GS-0960-8 Contact Representative, and five (5) GS-0303-5 Health Benefits Advisors. These staff are located at four separate locations across the state. Outreach Coordinator The Enrollment Coordinator also functions as the outreach coordinator for the entire State. This duty requires substantial travel and weekend work. The position also works closely with Veteran Service Organizations, to include but not limited to, the American Legion, Veterans of Foreign Wars, Disabled American Veterans, Military Order of the Purple Heart and various local and State charities that assist Veterans in their transition from Active Duty to civilian life. This position attends American Legion Post, District and semi-annual State conventions. Position attends quarterly VFW Conventions assisting with health care enrollments, primary care access and community care assistance. The position is also the direct contact for State-wide Veteran Service Officers (VSO). This direct contact allows enrollment processes and eligibility determinations to happen simultaneously with VSO functions, to include benefits and educations applications, as well as claims submissions. Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed upon with the possibility of extended hours and weekends. NOTE: Candidates must be willing to work weekends, irregular work hours and extended hours. The candidate must be willing to be assigned to other related services and/or locations, if necessary. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD127790 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/18/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1Prepares and conducts public speaking presentations Prepares verbal and written responses to inquiries and complaints Knowledge of federal related laws, policies, guidelines, and other regulations Prepares reports and replies for leadership in response to internal or external requests for program information and/or data Ensures employees receive periodic training and regular status briefings. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a graduate degree. You will be rated on the following Competencies for this position: AccountabilityCustomer ServiceDecision MakingLeadershipSelf Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Some periodic walking, sitting, lifting, and carrying of light items such as instructional materials, books, and manuals are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.