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State of Montana Social Service Technician (00315) in Glendive, Montana

Women (and/or) minorities may be under-represented in this position and are encouraged to apply.

The Department of Public Health and Human Services is the largest executive branch department in Montana State Government with over 3,200 employees. We maximize individual and organizational potential by supporting the agency’s most valuable resource – OUR PEOPLE.

The Child and Family Services Division (CFSD) provides family-centered services within a trauma-informed system to assure safety, permanency, and well-being for children who are at risk of or have been subjected to child maltreatment.

We are looking for you to be a compassionate, energetic, conscientious, and detail-oriented individual who enjoys making a difference, being part of a team, and takes pride in your career to work in our fast-paced office.

We Offer:

  • A competitive hourly wage and a comprehensive benefits package. To learn more about what we offer visit:

-A welcoming office environment where everyone is accountable for their part and everyone strives to provide the best customer service to clients and each other.

-A career in which you can feel good every day knowing you’re making a difference in the lives of others.

-Advancement opportunities.

-Work/life Balance

You Have:

-Strong communication skills, both verbal and written, organizational skills both analytical and problem solving, and the ability to work with confidential documents.

-A positive outlook, dependability, accuracy and pride with your work.

-Initiative, resilience, and cooperative nature to maintain a harmonious work environment that exceeds everyone’s expectations.

-A qualitative customer experience in the service of others.

Physical and Environmental Demands: The work of a Social Service Technician may often be extremely challenging and involves extensive field work in the homes of families. The ability to engage and work with angry and violent individuals, make critical decisions, assess parent/child interactions and intervene and redirect when necessary, travel when required, and remain flexible when working under demanding conditions, while assisting Child Protection Specialists with strict documentation requirements, is required. Office time is limited due to the field work demands of this position.

Key Responsibilities Include:

• Provides oral and written reports to the Child Protection Specialists regarding contacts with children and families; such as, parent/child visitations, home visits, and contacts with families where children are placed in out-of-home care.

• In the absence of the Child Protection Specialist, may be the contact for parents, children or families where children are placed in out-of-home care.

• Enters information provided by the Child Protection Specialist into the information and Case Recording System (CAPS).

• Assists the Child Protection Specialist in completing reports and writing plans which includes items such as compiling information from case records, gathering information from various sources to provide to the Child Protection Specialist to complete a final product.

• Supervises and documents parent-child interactions during visitations; teaches parenting skills through role modeling, supporting positive parent/child interactions, and intervening and providing redirection when necessary. All activities can occur in the parent’s home or in an office setting.

• Interviews parents, foster parents, children and other professionals to gather information for social histories and to coordinate scheduling of parent child/visitation and activities.

• Provides information and referral services to clients including providing assistance in completing applications for assistance with other agencies to promote positive well-being outcomes for children and families.

For a more detailed job description, please email

*Knowledge, Skills and Abilities (Behaviors): *

Required for the first day of work:

• Basic knowledge of child development.

• Basic knowledge of parenting skills.

• Ability to develop respectful, constructive, and cooperative working relationships with others and engage families and children.

• Ability to be aware of others’ reactions and understand why they react as they do.

• Ability to communicate both orally and in writing.

• Ability to apply general rules to specific problems.

• Ability to maintain confidentiality.

• Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs.

Minimum Qualifications (Education and Experience):

• High school diploma or the equivalent.

• Two years of social services work experience, or other directly-related work experience, working with children and families in difficult and sometimes volatile situations.

• Other combinations of related education and work experience may be considered on a case-by-case basis.

• Experience working with tribal government entities and/or other organizations of native peoples is highly preferred.

To be considered for this position, please attach and submit the following material with your application:

  • Supplemental Question

o How has your education and/or work experience prepared you to be successful at this job?

(Please type responses in a Word document and attach to application. HELPFUL HINT: When attaching a document, you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application. Please do not attach more documents than are requested. Failure to attach the required material will result in your application being incomplete.

On your first day of work in the office, the Department will provide you with a cloth face covering. You may also bring and wear your own face coverings. Please be advised, all DPHHS employees are required to wear masks/face coverings while at work in the office and outside the office in official employee capacity.

Job: *Community/Social Services

Title: Social Service Technician (00315)

Location: Glendive

Requisition ID: 21140111